Dublin Airport explore insights into data use in workshop
It is hoped that the data insights provided by the workshop will improve aspects of the passenger journey, leading to a seamless experience.
Dublin Airport is hosting a workshop with the Analytics Institute to explore how insights and data can more effectively be used to improve all aspects of the passenger journey through the airport, similar to that of the NEXTT vision proposed by IATA and ACI.
The event will highlight the unique and diverse set of data that the airport environment generates and how Dublin Airport is using that data for day-to-day planning of airport operations.
In addition, five additional interactive sessions will examine the key operational areas of airport planning, check-in and security, retail, tracking aircraft movements and how passengers book travel services such as car parking and lounges. Areas such as check-in and security can provide the greatest levels of stress throughout the terminal, and journey, but with additional data to increase the seamlessness of these processes, it is hoped it will ease the levels of stress experienced.
Dublin Airport Managing Director Vincent Harrison said the event will be used to share how data science is used daily in the planning decision-making process at the airport.
He said: “Increased awareness of passenger movements and behaviours will help us improve operational performance and planning, offer better, more targeted retail, food and beverage offerings and save passengers time as they pass through the busiest areas of the airport. We are delighted to work with the Analytics Institute to host this event which will bring fresh eyes and thinking to how we can better use and understand the vast amounts of data we work with.”
Over 24 million passengers have travelled through Dublin Airport in the first nine months of 2018, which is an increase of six per cent when compared to the same period on the previous year.