Hong Kong International Airport honours staff excellence with annual customer service awards
Posted: 3 April 2025 | Gabriel Higgins | No comments yet
Hong Kong International Airport recognised over 870 staff members at the Customer Service Excellence Programme, celebrating exceptional service and dedication to passengers.
Credit: Hong Kong International Airport
Hong Kong International Airport (HKIA) reaffirmed its commitment to service excellence by celebrating the efforts of airport staff at the annual Customer Service Excellence Programme (CSEP) awards. This year saw overwhelming participation, with over 60 organisations submitting nearly 430 nominations, recognising over 870 colleagues and teams. The ceremony was officiated by Vivian Cheung, Acting Chief Executive Officer of Airport Authority Hong Kong (AAHK).
Details on Hong Kong Airport’s Customer Service Excellence Programme
“The Customer Service Excellence Programme was set up with the goal of encouraging our colleagues from different organisations to offer excellent customer services and promote the culture of doing so. The passion and dedication are truly inspiring. Let me congratulate all the award winners again and wish you all to continue to strive for excellence and to innovate, delivering the best airport experience to all visitors,” said Cheung.
AAHK also announced the formation of the Customer Service Excellence Steering Committee, a 20-member group dedicated to promoting customer service, including sharing best practices and frontline staff training. Steven Yiu, Executive Director of Airport Operations, will chair the committee.
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This year’s top honours included the “Best Customer Service of the Year” in the Individual Excellence Awards, presented to Benny Wong of Cathay Pacific Airways for his dedication in assisting a passenger in distress. The Corporate Excellence Award went to Cathay Pacific Airways for their exceptional care in ensuring a child’s safe travel. Three AAHK staff members received the “Outstanding Customer Service” award for locating a missing cat, while the Cross-Company Excellence Award was given to teams from AAHK, Cathay Pacific Airways, and Plaza Premium Lounge for aiding a collapsed passenger.
The CSEP Awards, launched in 2002, continue to recognise outstanding service by individuals, teams, and companies at HKIA.
for more details, including photos, click here.
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