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Toronto Pearson awarded for best hygiene and passenger experience

For the fifth consecutive year, Toronto Pearson International Airport has been awarded ‘Best Large Airport in North America’ as part of Airport Council International World’s Airport Service Quality programme.

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Toronto Pearson International Airport (YYZ) has been named ‘Best Large Airport in North America’ by Airports Council International (ACI World), the global trade representative of the world’s airports. The win comes as part of ACI World’s Airport Service Quality (ASQ) programme, which recognises airports across the globe that deliver the best customer experience in the opinion of their own passengers.

For the second year in a row, as chosen by passengers, Pearson also received the award for ‘Best Hygiene Measures by Region’ in North America. As travel restrictions ease, Pearson maintains a strong focus on science and data-informed measures through its multi-layered Healthy Airport programme to protect the health of passengers and employees alike, and to build trust in the air travel experience.

“I congratulate Toronto Pearson on their success in the ASQ Awards, which represent the highest possible recognition for airport operators around the world and recognise excellence in customer experience,” commented Luis Felipe de Oliveira, Director General, ACI World.

“Customers have spoken and recognised the successful efforts of the Toronto Pearson team in providing a superior customer experience under very trying circumstances during the pandemic.”

“Amid the unprecedented impacts of the last two years to the travel industry, the staff and crew at Pearson Airport have continued to work hard and provide exemplary service and care to passengers while prioritising their safety and security against the COVID-19 pandemic,” said the Honourable Omar Alghabra, Minister of Transport.

“This award is yet another demonstration of Pearson Airport’s commitment to their passengers and to the air industry in Canada, and I want to congratulate them for this achievement for the fifth year in a row.”

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Deborah Flint, President and CEO, Greater Toronto Airports Authority added: “As travel restrictions begin to ease and more and more travellers take to the skies, it’s an exciting time for Toronto Pearson and for the aviation industry. This is a superb recognition from ACI of the smart, hard work that everyone at Toronto Pearson has put into prioritising health and safety while still delivering a stellar passenger experience over the last two years.

“While the air travel experience is very different than it was pre-pandemic, we are urgent in our work with all of our partners to smooth the air travel journey. This includes working in close collaboration with all levels of government to further ease overly onerous travel restrictions where the science supports such an approach. With March Break upon us, our commitment to travellers is as strong as it’s ever been. Whether heading to a sun destination, visiting family or simply getting away for a few days, we want passengers to focus on enjoying the journey knowing that their health and safety is top of mind at Toronto Pearson from curb to gate and back again.”

WATCH this exclusive interview with Deborah Flint conducted at the ACI WAGA in November 2021.

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