Automated pre-security gates launched at Auckland Airport

Posted: 3 December 2019 | | No comments yet

The new automated eGates were put into operation with the aim of enhancing international passenger experience.

Auckland Airport boarding passes egates

Twelve new automated pre-security gates have been launched at Auckland Airport, that are able to scan boarding passes and grant passengers access to security areas.

The new eGates have been designed to enhance the passenger experience for international travellers.

The installation marks another step for Auckland Airport towards automated travel, with the application of new technology to improve passenger processing times at this particular point in the journey. At peak travel times, up to 7,000 people can be processed through the international terminal every hour – the new technology will aim to increase processing capabilities by five times the current amount, compared to the system’s predecessor which was simply two people manually checking boarding passes.

Anna Cassels-Brown, Auckland Airport’s General Manager of Operations, said: “This initiative is part of a broader technology transformation that could eventually include biometric authentication to enable seamless customer journeys from check in to boarding the aircraft. Where possible, we see automation as a key way to improve the airport system by being more accurate, reliable and faster. Over the next decade, as we undertake our multi-billion-dollar infrastructure upgrade, we will be integrating smart technology throughout the customer journey in a way that makes traveller journeys better.”

The eGates were developed in partnership with Vision-Box and the second phase of the new software is expected to be introduced in 2020. The 2020 stage will integrate the pre-security gates with real-time flight information from the airport’s operations system; allow for multi-boarding pass processes which will make the journey for families travelling together much smoother; provide real-time reports for airlines and ground handlers; and integrate with the airport’s access control system for staff ID validation.

Cassels-Brown continued: “The fundamental requirements of passenger processing are not going to change. We still need check in, baggage drop, customs and security screening. But what technology can do is allow us to link the process together and streamline information in the background, helping to make the experience as seamless as possible. When technology is combined with a commitment to customer service, we will be achieving our ambition to make journeys better for all customers and operational partners at Auckland Airport.”

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