Wayfinding feature included in Emirates app update

Posted: 13 November 2019 | International Airport Review | No comments yet

The new feature includes maps of Dubai International’s Terminal 3, London Heathrow, London Gatwick, and Hong Kong International.

A new feature has been included in the most recent update of the Emirates Airline app titled ‘Airport Maps’, a new wayfinding feature to help passengers navigate their way through airports. A live navigation option is available, providing step-by-step guidance rather than leaving passengers to navigate a complicated map.

There are currently four wayfinding maps available: London Heathrow Airport, London Gatwick Airport, Hong Kong International Airport, and Dubai International Airport’s Terminal 3 (Emirates’ hub).

The app can detect the user’s location by utilising Bluetooth and Wi-Fi connections, and as a result can provide point-to-point navigation through all ‘touchpoints’ of the airport. This includes check-in desks, Emirates lounges, shops, restaurants, and cash machines within the airport.

Almost 90 million passengers passed through Dubai International Airport in 2018, and the new wayfinding technology introduced by Emirates will provide convenience, world class customer experience, and encourage a seamless travel experience for passengers.

Reserve your FREE place

Is your airport turning experience into competitive advantage? Join our virtual panel to learn how top airports are using passenger satisfaction to boost performance.

7 Aug 2025 | 13:00 PM BST | FREE Virtual Panel Discussion

Discover how airports like Luton and Liverpool are transforming the passenger journey through smart technology and operational innovation, driving loyalty, increasing revenue, and gaining a true competitive edge.

What You’ll Learn:

How to turn great passenger experience into higher non-aeronautical revenue
Practical ways to reduce congestion and boost efficiency with real-time data
How leading airports are investing in tech to personalise and streamline the journey
How to futureproof your airport operations through experience-driven strategies

Don’t miss your chance to learn from the airports leading the passenger-first transformation – Register Now – It’s Free!

Related airports

Dubai International Airport (DXB), Hong Kong International Airport (HKG/HKIA), London Gatwick Airport (LGW), London Heathrow Airport (LHR)

Related airlines

Emirates

Cookie	Description
cookielawinfo-checkbox-advertising-targeting	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising & Targeting".
cookielawinfo-checkbox-analytics	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Analytics".
cookielawinfo-checkbox-necessary	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Performance".
PHPSESSID	This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
zmember_logged	This session cookie is served by our membership/subscription system and controls whether you are able to see content which is only available to logged in users.

Cookie	Description
cf_ob_info	This cookie is set by Cloudflare content delivery network and, in conjunction with the cookie 'cf_use_ob', is used to determine whether it should continue serving “Always Online” until the cookie expires.
cf_use_ob	This cookie is set by Cloudflare content delivery network and is used to determine whether it should continue serving “Always Online” until the cookie expires.
free_subscription_only	This session cookie is served by our membership/subscription system and controls which types of content you are able to access.
ls_smartpush	This cookie is set by Litespeed Server and allows the server to store settings to help improve performance of the site.
next-i18next	This cookie is served by the Swapcard app/website to detect and store the user’s language.
one_signal_sdk_db	This cookie is set by OneSignal push notifications and is used for storing user preferences in connection with their notification permission status.
YSC	This cookie is set by Youtube and is used to track the views of embedded videos.

Cookie	Description
bcookie	This cookie is set by LinkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
GPS	This cookie is set by YouTube and registers a unique ID for tracking users based on their geographical location
lang	This cookie is set by LinkedIn and is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	This cookie is set by LinkedIn and used for routing.
lissc	This cookie is set by LinkedIn share Buttons and ad tags.
nQ_cookieId	This cookie is served by the Swapcard event app/website and uniquely identifies the user’s session.
nQ_visitId	This cookie is served by the Swapcard app/website and uniquely identifies the user.
vuid	We embed videos from our official Vimeo channel. When you press play, Vimeo will drop third party cookies to enable the video to play and to see how long a viewer has watched the video. This cookie does not track individuals.
wow.anonymousId	This cookie is set by Spotler and tracks an anonymous visitor ID.
wow.schedule	This cookie is set by Spotler and enables it to track the Load Balance Session Queue.
wow.session	This cookie is set by Spotler to track the Internet Information Services (IIS) session state.
wow.utmvalues	This cookie is set by Spotler and stores the UTM values for the session. UTM values are specific text strings that are appended to URLs that allow Communigator to track the URLs and the UTM values when they get clicked on.
_ga	This cookie is set by Google Analytics and is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. It stores information anonymously and assign a randomly generated number to identify unique visitors.
_gat	This cookies is set by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.
_gid	This cookie is set by Google Analytics and is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.

Cookie	Description
advanced_ads_browser_width	This cookie is set by Advanced Ads and measures the browser width.
advanced_ads_page_impressions	This cookie is set by Advanced Ads and measures the number of previous page impressions.
advanced_ads_pro_server_info	This cookie is set by Advanced Ads and sets geo-location, user role and user capabilities. It is used by cache busting in Advanced Ads Pro when the appropriate visitor conditions are used.
advanced_ads_pro_visitor_referrer	This cookie is set by Advanced Ads and sets the referrer URL.
bscookie	This cookie is a browser ID cookie set by LinkedIn share Buttons and ad tags.
IDE	This cookie is set by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
li_sugr	This cookie is set by LinkedIn and is used for tracking.
UserMatchHistory	This cookie is set by Linkedin and is used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
VISITOR_INFO1_LIVE	This cookie is set by YouTube. Used to track the information of the embedded YouTube videos on a website.

Latest News

Wayfinding feature included in Emirates app update

Is your airport turning experience into competitive advantage? Join our virtual panel to learn how top airports are using passenger satisfaction to boost performance.

Related topics

Related airports

Related airlines

Related regions

Leave a Reply Cancel reply

Latest News

Wayfinding feature included in Emirates app update

Is your airport turning experience into competitive advantage? Join our virtual panel to learn how top airports are using passenger satisfaction to boost performance.

Related topics

Related airports

Related airlines

Related regions

Spanish government approves €351 million airport investment to accelerate upgrades before 2027

Heathrow Wilson James strike suspended as PRM staff consider new improved pay offer from employer

Finavia expands Rovaniemi Airport terminal to meet growing demand from Lapland’s booming tourism industry

Helsinki Airport launches interactive 3D map to improve passenger navigation and terminal experience

Leave a Reply Cancel reply