Heathrow is UK’s most family-friendly airport says new report
Posted: 16 October 2019 | Rachael Harper (International Airport Review) | No comments yet
Heathrow Airport has scored the best in a new report which identifies the most – and least – family-friendly airports in the UK.
Netflights’ new Airport Review report has assessed major UK airports to identify which is the most – and the least – family-friendly and has Heathrow Airport scoring highest as both the best large airport and best airport overall for families on the move.
“Travelling doesn’t have to be stressful, even when kids are added to the mix. Airports have invested heavily in making themselves as appealing as possible to families, and it makes sense. Mums and dads will come back to the place that made it easy for them – even if it isn’t their ‘local’ airport,” said Andrew Shelton, Netflights’ Managing Director. “But planning is key. Parents can prepare if they know what to expect before they arrive at their departure airport. We want our Airport Review to help them quickly get a sense of what they can expect, allowing them to plan accordingly.”
The overall top 10 airports and their percentage scores were:
Join our free webinar: Revolutionising India’s travel experience through the Digi Yatra biometric programme.
Air travel is booming, and airports worldwide need to move passengers faster and more efficiently. Join the Digi Yatra Foundation and IDEMIA to discover how this groundbreaking initiative has already enabled over 60 million seamless domestic journeys using biometric identity management.
Date: 16 Dec | Time: 09:00 GMT
rEGISTER NOW TO SECURE YOUR SPOT
Can’t attend live? No worries – register to receive the recording post-event.
- London Heathrow Airport (LHR) – 88 per cent
- Glasgow Prestwick Airport (PIK) – 83 per cent
- Newcastle Airport (NCL) – 81 per cent
- London Gatwick Airport (LGW) – 80 per cent
- Doncaster Sheffield Airport (DSA) – 75 per cent
- Glasgow Airport (GLA) – 73 per cent
- Exeter Airport (EXT) – 71 per cent
= Jersey Airport (JER) – 71 per cent - George Best Belfast City Airport (BHD) – 69 per cent
= Edinburgh Airport (EDI) – 69 per cent - Belfast International Airport (BFS) – 64 per cent
= Birmingham Airport (BHX) – 64 per cent - Isle of Man Airport (IOM) – 63 per cent.
Heathrow scored well for the choice of airlines and destinations available, its short average delay time, free Wi-Fi and multiple recreation and soft play areas for children of all ages. It also received positive feedback for its numerous family-friendly dining choices across all of the terminals, free travel for kids aboard the Heathrow Express, free drop-off airport parking for two hours and multiple mother and baby rooms.
At the bottom of the overall top 10 was the Isle of Man Airport. Although scoring highly for its free Wi-Fi and changing facilities, a poor track-record for flight punctuality and a lack of a play area to keep kids entertained in the time between security and boarding – as well as no free parking and drop off – brought down its overall percentage.
Stay Connected with International Airport Review — Subscribe for Free!
Get exclusive access to the latest airport and aviation industry insights from International Airport Review — tailored to your interests.
✅ Expert-Led Webinars – Gain insights from global aviation leaders
✅ Weekly News & Reports – Airport innovation, thought leadership, and industry trends
✅ Exclusive Industry Insights – Discover cutting-edge technologies shaping the future of air travel
✅ International Airport Summit – Join our flagship event to network with industry leaders and explore the latest advancements
Choose the updates that matter most to you.
Sign up now to stay informed, inspired, and connected — all for free!
Thank you for being part of our aviation community. Let’s keep shaping the future of airports together!
Chief Executive Officer
CEO
Chief Operating Officer
Head of Operations, Safety and Emergency
Chief Strategy Development Officer
Head of Operations
Airport General Manager
CEO
Chief Executive Officer