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PICTURES: The Changi Jewel terminal is ready for passengers
As Changi Jewel officially opens to the public, we take a look around one of the most impressive terminals that is redefining the passenger terminal experience.
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Terminal Operations
Here, International Airport Review explores the various terminal operations that occur within an airport.
Some of these operations will be focused on securing a seamless passenger experience, others on ensuring security, increasing revenues or reducing environmental impact. Regardless of the aim, these initiatives are integral to the daily operation of an terminal, and in the long term, for the success of the airport.
Whether an airport is an international hub or a small regional airport, the terminal must function efficiently, passengers must be well catered for and staff must be happy. A negative terminal experience could be detrimental to the airport, and so operations must be optimised and new methods considered. These include new technologies, data-sharing between stakeholders, collaboration, airport management systems, and much more.
Gatwick Airport previously said terminal operations was “the heartbeat of the airport”. This section of the website will provide you with information that you can use to ensure your airport keeps beating.
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Adelaide Airport is trialling new 3D security scanners
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Istanbul Airport: From mere concept to operational mega-hub
At Passenger Terminal Expo 2019, a panel discussion took place to understand the significance of the mega-hub which is iGA in the global market. We spoke exclusively to Ismail Polat, the operator of the new Istanbul Airport, who told us more.
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Dublin Airport launches app which tracks assets around the airport
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Speakers Series: Airport IT & Security
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Enhancing passenger navigation at London Luton Airport
In 2018, one of the UK’s largest airports, London Luton Airport (LLA) completed a £160 million transformation designed to elevate the airport’s passenger experience through a contemporary terminal extension, new luxury retail area and cutting-edge digital signage network. Kamal Patel, the airport’s Head of IT provides us with an insight…
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First phase of £1 billion transformation project at Manchester Airport opens
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New funding to help keep regional Australian airports open
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Hermes Airports raises awareness of flying with autism
Ahead of World Autism Awareness Day, on 2 April 2019, Hermes Airports is raising awareness for the challenges people with autism face while travelling through an airport.
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Mobile notifications at baggage collection improves passenger satisfaction
The new notifications, which allow for baggage to be tracked, provide updates at arrivals, which is an added benefit of baggage tracking.
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Studio ORD selected to design new Chicago O’Hare terminal
The expansion project at Chicago O'Hare is expected to cost $8.5 billion and is hoped to increase the ease with which passengers travel through the terminal, increasing the passenger experience.
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Melbourne Airport unveils new smart-security screening point
Melbourne Airport has become the first airport in Australia to operate a smart-security screening point hoped to reduce queues and improve passenger experience.
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Veovo launches 3D camera to track passengers’ end-to-end movements
At Passenger Terminal EXPO 2019, we spoke to Veovo to give us an exclusive insight into their new BlipVision technology, which monitors end-to-end passenger movements.
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