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Dublin Airport sets new August record with 3.4 million passengers
Dublin Airport has seen continued growth from 2018, with 3.4 million passengers passing through the terminal, compared to 3.3 million in July 2018.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Passenger experience during 2019 is significantly varied at UK airports
The UK's busiest airports have fallen victim to their capacity constraints as passenger feedback suggests that more needs to be done to accommodate the exponential traffic growth.
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Heathrow witnesses a record-breaking day with 262,000 passengers
Heathrow Airport's busiest day ever is a strong example of the need to expand if the airport is to continue hosting the exponential growth of passengers.
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San Francisco Airport endures runway closure as reconstruction begins
San Francisco Airport has reduced flight movements by 13 per cent to avoid delays while the airport's runway is closed for 20 days for a new base layer to be constructed.
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Bristol Airport increases awareness of new Get On Board campaign
In line with the One Too Many campaign, Bristol Airport announces new plans to highlight the consequences of disruptive behaviour.
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Sydney Airport celebrates the arrival of its one billionth passenger
Sydney Airport celebrates one billion passengers, but the demand for travel may see the two billion passenger milestone reached within the next 20 years.
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New gate-side airport lounge concept opens at Brisbane Airport
Passengers at Brisbane Airport can now enjoy a new lounge experience in a bid to increase the seamless nature of travel through the airport.
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Designing an airport to be more than just a gateway
Jewel Changi is not just a functional airport building, designed to move people through quickly so they can reach their destination. It was designed to be the destination.
whitepaper
Whitepaper: Digital ID for passenger security and comfort
Seven ways face recognition can unlock a secure, frictionless and personalised travel experience, courtesy of a single, unified biometric key.
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Video: Seamless Travel with Digital ID
2 September 2019 | By NEC Corporation
See how NEC’s Digital ID will reshape the customer experience and enhance our lives from airports and hotels to entertainment venues.
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Video: Seamless Airports with NEC’S Digital ID
2 September 2019 | By NEC Corporation
Discover how NEC’s Digital ID will transform air travel, from check-in to boarding, immigration, customs clearance and even duty free shops and lounges.
news
LAX has seen Wi-Fi speeds grow more than 540 per cent since 2016
Wi-Fi speeds at LAX now exceed 70 Mbps, placing the airport 16th in a list of the top 51 airports for Wi-Fi speed within the U.S. and Canada.
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Embracing technology provides a competitive edge for an airport
Hong Kong International Airport (HKIA) is striving to develop into a smart airport; leveraging innovation and technology to shape the future travel experience to be streamlined, efficient and enjoyable.
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Barbados International Airport welcomes new border security kiosks
New biometric kiosks have been implemented at Grantley Adams International Airport (GAIA) in an attempt to simplify the border clearance process for all arriving passengers.
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Construction has begun on Auckland Airport’s airfield expansion
Work has begun on the airfield development at Auckland Airport as 40 million passengers and 260,000 flights are expected to use the airport by 2044.
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