List view / Grid view

Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

news

Lithuanian Airports joins project dedicated to people with hidden disabilities

10 July 2020 | By International Airport Review

Lithuanian Airports continues to work towards ensuring a high-quality passenger experience for individuals that may have additional needs.

news

Smart Flows launches social distancing supervision for safer passenger travels

8 July 2020 | By Smart Flows

Not only do airports need to restore passenger trust, but it is crucial that all crowds are specifically monitored in this critical COVID-19 context.

news

To what extent is your willingness to fly being affected by COVID-19?

8 July 2020 | By International Airport Review

IATA's 11-country survey, conducted during the first week of June 2020, assessed traveller concerns during the pandemic and the potential timelines for their return to travel.

news

Ford Airport introduces Fly Safe. Fly Ford. campaign to restore confidence in air travel

7 July 2020 | By International Airport Review

Gerald R. Ford International Airport passengers can be educated and reassured on airport safety with the new campaign recently launched.

article

Innovating with machine learning at Seattle-Tacoma Airport

6 July 2020 | By Seattle-Tacoma International Airport

Innovation is on the doorstep with the opportunities of artificial intelligence (AI) and machine learning (ML) at airports, Seattle-Tacoma Airport details.

news

Avinor rolls out end-to-end touchless travel programme

3 July 2020 | By International Airport Review

Passengers at Norway’s airports can enjoy the summer season with a new end-to-end touchless airport experience.

news

UK’s self-isolation requirement is lifted for lower-risk countries

3 July 2020 | By International Airport Review

From 10 July 2020, passengers will be able to travel to many countries without having to self-isolate on return to the UK.

article

Director of Airports at Salt Lake City says we need each other to be successful

3 July 2020 | By International Airport Review

Bill Wyatt, Director of Airports, believes that in the future, airport hubs will become even more important than they have been before.

news

Virtual help desk at LAX provides passengers with remote assistance

2 July 2020 | By International Airport Review

Guests can now receive remote assistance from a live guest experience member through LAX’s new virtual help desk.

news

IATA announces slight improvement in May passenger demand

2 July 2020 | By International Airport Review

To encourage passenger demand, governments need to avoid adding blockers to the recovery, such as implementing entry quarantines.

news

Western Sydney Airport seeks contractor for baggage handling system

1 July 2020 | By International Airport Review

As well as seamless passenger travel, Western Sydney Airport aims for safe, reliable and smooth journeys for baggage also.

news

ACI World provides a vision for the future of airport security post COVID-19

30 June 2020 | By International Airport Review

The Smart Security vision aims to deliver effective security throughout the passenger journey, resulting in the ability to move away from a one-size-fits-all approach.

news

Two Rome airports are first in the world to receive Biosafety Trust certification

30 June 2020 | By International Airport Review

Fiumicino International Airport and Ciampino Airport have become the first airports in the world to receive the voluntary Biosafety Trust certification.

news

ACI-NA publishes 42 aviation industry COVID-19 recommendations

30 June 2020 | By International Airport Review

In order to support the industry as air travel begins to recover, ACI-NA has released 42 recommendations and priorities for aviation during COVID-19.

Content Hubs

Cookie	Description
cookielawinfo-checkbox-advertising-targeting	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising & Targeting".
cookielawinfo-checkbox-analytics	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Analytics".
cookielawinfo-checkbox-necessary	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Performance".
PHPSESSID	This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
zmember_logged	This session cookie is served by our membership/subscription system and controls whether you are able to see content which is only available to logged in users.

Cookie	Description
cf_ob_info	This cookie is set by Cloudflare content delivery network and, in conjunction with the cookie 'cf_use_ob', is used to determine whether it should continue serving “Always Online” until the cookie expires.
cf_use_ob	This cookie is set by Cloudflare content delivery network and is used to determine whether it should continue serving “Always Online” until the cookie expires.
free_subscription_only	This session cookie is served by our membership/subscription system and controls which types of content you are able to access.
ls_smartpush	This cookie is set by Litespeed Server and allows the server to store settings to help improve performance of the site.
next-i18next	This cookie is served by the Swapcard app/website to detect and store the user’s language.
one_signal_sdk_db	This cookie is set by OneSignal push notifications and is used for storing user preferences in connection with their notification permission status.
YSC	This cookie is set by Youtube and is used to track the views of embedded videos.

Cookie	Description
bcookie	This cookie is set by LinkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
GPS	This cookie is set by YouTube and registers a unique ID for tracking users based on their geographical location
lang	This cookie is set by LinkedIn and is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	This cookie is set by LinkedIn and used for routing.
lissc	This cookie is set by LinkedIn share Buttons and ad tags.
nQ_cookieId	This cookie is served by the Swapcard event app/website and uniquely identifies the user’s session.
nQ_visitId	This cookie is served by the Swapcard app/website and uniquely identifies the user.
vuid	We embed videos from our official Vimeo channel. When you press play, Vimeo will drop third party cookies to enable the video to play and to see how long a viewer has watched the video. This cookie does not track individuals.
wow.anonymousId	This cookie is set by Spotler and tracks an anonymous visitor ID.
wow.schedule	This cookie is set by Spotler and enables it to track the Load Balance Session Queue.
wow.session	This cookie is set by Spotler to track the Internet Information Services (IIS) session state.
wow.utmvalues	This cookie is set by Spotler and stores the UTM values for the session. UTM values are specific text strings that are appended to URLs that allow Communigator to track the URLs and the UTM values when they get clicked on.
_ga	This cookie is set by Google Analytics and is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. It stores information anonymously and assign a randomly generated number to identify unique visitors.
_gat	This cookies is set by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.
_gid	This cookie is set by Google Analytics and is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.

Cookie	Description
advanced_ads_browser_width	This cookie is set by Advanced Ads and measures the browser width.
advanced_ads_page_impressions	This cookie is set by Advanced Ads and measures the number of previous page impressions.
advanced_ads_pro_server_info	This cookie is set by Advanced Ads and sets geo-location, user role and user capabilities. It is used by cache busting in Advanced Ads Pro when the appropriate visitor conditions are used.
advanced_ads_pro_visitor_referrer	This cookie is set by Advanced Ads and sets the referrer URL.
bscookie	This cookie is a browser ID cookie set by LinkedIn share Buttons and ad tags.
IDE	This cookie is set by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
li_sugr	This cookie is set by LinkedIn and is used for tracking.
UserMatchHistory	This cookie is set by Linkedin and is used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
VISITOR_INFO1_LIVE	This cookie is set by YouTube. Used to track the information of the embedded YouTube videos on a website.

Latest News

Passenger Experience