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Incheon becomes first Asia-Pacific airport to gain ACI Health Accreditation
The Airport Health Accreditation highlights Incheon Airport's efforts to keep passengers safe amidst the COVID-19 pandemic.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Arrivals hall at Teesside Airport undergoes major transformation
With the aim of improving the passenger experience, the arrivals hall at Teesside Airport has undergone significant renovation.
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Dallas Fort Worth Airport announces partnership to rebuild trust in air travel
The new partnership will work to gather passenger views on the future of air travel in order to enhance operational decisions at DFW Airport.
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Aviation must always be prepared for the unknown, says CEO of Ontario Airport Authority
In the latest instalment of our exclusive CEO series, Mark Thorpe, CEO of Ontario International Airport Authority, discusses the importance of shifting the industry’s mindset to a business point of view and the need to consider the consumer.
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Airports Venice Marco Polo and Quito achieve ACI Airport Health Accreditation
The accreditation highlights Venice and Quito Airports' efforts in protecting the health safety of passengers during the COVID-19 pandemic.
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First phase of Salt Lake City Airport redevelopment makes debut
A range of art installations, designed by Gordon Huether, have made their debut as part of Salt Lake City Airport's expansion.
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Touchless check-in kiosks are trialled at Tokyo Haneda Airport
Japan Airlines is to test touchless check-in kiosks at Tokyo Haneda Airport in a bid to help passengers abide by COVID-19 preventative guidelines.
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DEIS released for proposed LaGuardia Airport Access Improvement Project
The FAA has released the Draft Environmental Impact Statement for the proposed LaGuardia Airport AirTrain surface access project.
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Miami Airport installs new CT scanners to improve security screening process
Passengers travelling through security at Miami Airport will no longer be required to remove any electric devices from their carry-on bags thanks to new CT scanners.
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ACI Asia-Pacific calls for end to quarantine and introduction of testing for aviation
By replacing quarantine with testing and contact tracing protocols, ACI Asia-Pacific outlines that the aviation industry will be able to recover quicker.
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Uber secures safe airport surface access during COVID-19
Rob Mitchell, Global Business Development Lead for Airports at Uber Technologies, details how in response to the pandemic, procedures have been amended to increase health and safety standards during a passenger’s journey to the airport; setting the stage for the recovery of airports.
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Schiphol Airport introduces faster passenger connection service
The new transfer service works to help passengers with short connection times travel through security and passport control faster.
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ACI World launches mobile app for global COVID-19 health measures
ACI World's new Check & Fly app will work to increase passenger confidence in the aviation industry’s focus on health and welfare.
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Oslo Airport opens COVID-19 testing centre for arriving passengers
The testing centre has been opened in order to reduce the likelihood of the COVID-19 virus being imported into Norway from abroad.
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Washington Dulles Airport introduces ride services pick-up location
Introducing the new pick-up kerb at Washington Dulles Airport will help to redistribute traffic volumes and create a more streamlined process.
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