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14 Groupe ADP airports receive ACI Airport Health Accreditation
Groupe ADP's airports in Paris, Madagascar, Turkey, Saudi Arabia, India and Croatia, among others, have been awarded the ACI accreditation.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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IATA One ID: A deep dive into the interoperability challenge
On 25 November 2020, the International Air Transport Association’s (IATA) webinar, hosted by International Airport Review, will go through the main data privacy challenges and how they could be addressed within the One ID Ecosystem and supporting standards. Kelly-Anne Frenette, IATA’s Senior Manager of the Passenger Process for the One…
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Creating a touchless airport experience at Avalon Airport
Following Avalon Airport’s decision to implement touchless self-service technology – for the first time in Australia – in May 2020, International Airport Review spoke to the airport’s CEO, Justin Giddings, to find out how this technology may affect the airport experience.
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Helsinki Airport continues Terminal 2 expansion project
The project consists of a terminal extension and development of associated outdoor areas at Helsinki Airport, including two new parking garages and a weather-protected passageway.
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Passengers doing it for themselves at Budapest Airport
Budapest Airport’s Chief Commercial Officer, Kam Jandu, illustrates how Budapest passengers can take control of their own airport journey, even during the COVID-19 pandemic.
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LAX to accelerate Sky Way transformation project by 18 months
The transformation project is estimated to be completed 18 months ahead of schedule due to efficiencies gained by lower passenger traffic at LAX and throughout the country.
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Abu Dhabi Airport to trial AI-powered enhanced ‘Smart Travel’ system
Abu Dhabi Airports' new enhanced system will mitigate crowding, facilitate social distancing amid COVID-19 and shorten queues.
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Why Performance Based Oversight, SeMS and professionalisation of training are imperative for the aviation sector
Kirsty Wells, SeMS Programme Lead, and Nina Smith, Head of Training and Human Factors at the Civil Aviation Authority (CAA), discuss the move towards Performance Based Oversight and how SeMS is the stepping stone in achieving this, alongside the professionalisation of training.
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Dublin Airport submits plans for terminal redevelopment works
With certain elements of Dublin Airport's Terminal 1 beginning to reach the end of their life, the airport is now seeking planning permission for necessary redevelopment works.
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Miami International Airport launches two new accessibility initiatives
Miami Airport has become the 10th U.S. airport to implement the Hidden Disabilities Sunflower Lanyard initiative for its passengers, and has launched a second multi-sensory room.
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The new airport security sector in a post-COVID-19 world
Sylvain Lefoyer, Deputy Director in charge of Aviation Security and Facilitation in the Air Transport Bureau of the International Civil Aviation Organization (ICAO), details the future outlook for airport security post-COVID-19.
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ICAO’s updated Take-off guidance welcomed by IATA
The second edition of ICAO's Take-off guidance includes recommendations on COVID-19 testing, travel bubbles and regulatory alleviations.
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Eight destinations added and one removed from UK travel corridors list
The UAE, Qatar, Turks & Caicos islands, Laos, Iceland, Cambodia, Chile and Bahrain have been added to the UK's travel corridors list following a decrease in cases of COVID-19.
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ACI World 2020 General Assembly publishes COVID-19 support resolution
ACI has adopted the resolution to support recovery by urging airports to implement best practices for the accommodation of health measures in accordance with global and regional guidance.
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Royal Schiphol Group and Oaktree partner to pursue airport investment in North America
The alliance will see the two companies pursue airport investment and management opportunities within the North American market, focusing on the U.S.
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