Michael Eggenschwiler spoke to International Airport Review Editor Holly Miles at the International Airport Summit in London.
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Michael Eggenschwiler | CEO | Hamburg Airport
In this exclusive article, written by Hamburg Airport’s CEO, Michael Eggenschwiler, Michael writes about the changes to airports’ passenger experience, from both a past and future standpoint.
Michael Eggenschwiler, CEO of Hamburg Airport, believes that there will be an even bigger focus on the passenger experience in the future. In response to this, Hamburg Airport has set up a dedicated business unit on passenger management.
Passengers can benefit from even more independence and flexibility at departure with Hamburg Airport’s self bag drop. Michael Eggenschwiler, Chief Executive Officer, Hamburg Airport explains how the experience of the technology to date leaves no doubt that automated baggage check-in is the right solution for the future.
An exclusive insight from Hamburg CEO Michael Eggenschwiler on the changing relationship between airport and air passenger.