New trial at Edinburgh Airport will improve passenger experience
Posted: 9 July 2019 | International Airport Review | No comments yet
Wouldn’t it be easier to check your luggage in before you get to the airport to avoid the unnecessary stress? At Edinburgh Airport you can now check baggage in the night before you travel for a more seamless journey.
A new luggage pick-up service being trialled at Edinburgh Airport will allow passengers to check-in their bags the night before their flight.
The service trial will be available free of charge to Ryanair passengers who are staying at the Hampton by Hilton Edinburgh Airport hotel.
Guests will be asked when checking in if they are flying with Ryanair before 09:00 the next morning and be offered the chance to check-in on site. Their bags will then be collected by Edinburgh Airport staff.
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The luggage will be tagged and handled by security cleared staff members before being screened as normal and being stored in a secure area before being placed into the baggage system in the morning and to be loaded onto the flight.
Adrian Witherow, Chief Operating Officer at Edinburgh Airport, said: “Making the journey through the airport as easy as possible is important to us and this trial will make the check-in and luggage part more accessible, meaning passengers can head straight to the departure lounge and start their trip that little bit quicker.
“It’s great that Ryanair and Hampton by Hilton Edinburgh Airport have bought into this trial and we’ll be working closely with each other to ensure the service is smooth and efficient. We’re keen to see how it works over the next month before evaluating and deciding on our next steps.”
Ryanair’s Alejandra Ruiz, said: “Ryanair is pleased to team up with Edinburgh Airport and Hampton by Hilton to offer our early bag drop off service to Scottish customers, allowing them to save time and streamline the check-in process.
“Ryanair customers can now simply go to the bag drop kiosk in the hotel between 19:30 and 20:30 the night before their flight to avail of this service, leaving them free to head straight to departures the next day and relax ahead of their trip.”
Carlo Capaldi, General Manager at Hampton by Hilton Edinburgh Airport, said: “We are very excited to be working with Edinburgh Airport on this fantastic new project! We look forward to providing this exclusive service to our guests.”
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