Modernising airport operations without losing human touch, with Tara Mulrooney

Posted: 12 October 2023 | Chunekshi Wimalasuriya, Tara Mulrooney | No comments yet

Tara Mulrooney of Edmonton International Airport talks about the importance of not modernising operations to an extreme where airports lose the ‘human touch’.

International Airport Review had the chance to attend the World Aviation Festival in Lisbon, Portugal. At the conference, we had the opportunity to chat with Tara Mulrooney, the CTO and VP for Innovation at Edmonton International Airport. In this interview, Tara talks about the importance of not modernising operations to an extreme where airports lose that ‘human touch’ and explained why scaling up – as opposed to quick, innovative wins – was better for the foundation of an airport’s operations.

Twitter: @IntAirport

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Tara is speaking at the International Airport Summit 2023 in London so be sure to book now to avoid missing out on listening to Tara’s thought leadership in-person and having the opportunity to ask her questions!

BOOK YOUR SPACE AT THE INTERNATIONAL AIRPORT SUMMIT NOW!

Reserve your FREE place

Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

16 Oct 2025 | 14:00 PM BST | FREE Virtual Panel Discussion

Join us for this interactive session where industry leaders will explore how airports are adapting to the needs and values of Gen Z, the first truly digital-native, socially conscious, and tech-savvy generation.

What You’ll Learn:

What drives Gen Z travel decisions, and how to respond
How to harness digital tools, social media, and mobile-first strategies
How sustainability, inclusivity, and personalised experiences shape Gen Z’s airport expectations
Real-world examples from leading airports that are successfully engaging younger travellers

Don’t miss your chance to learn from the airports leading this change – Register Now – It’s Free!

Related airports

Edmonton International Airport (YEG)

Related regions

Europe, North America

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Latest News

Modernising airport operations without losing human touch, with Tara Mulrooney

Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

Related topics

Related airports

Related regions

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Latest News

Modernising airport operations without losing human touch, with Tara Mulrooney

Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

Related topics

Related airports

Related regions

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