In conversation with Mark Kramer, KLM Royal Dutch Airlines
Posted: 9 December 2022 | Mark Kramer | No comments yet
Watch this exclusive interview with Mark Kramer, Director of Customer Experience at KLM Royal Dutch Airlines at World Aviation Festival 2022.
At World Aviation Festival 2022, Mark Kramer, Director of Customer Experience at KLM Royal Dutch Airlines discusses leveraging case management and how the airline sector should provide passengers with the choice to understand and utilise more sustainable options whilst flying.
WATCH NOW!
Join our free webinar: Beyond silos: How ecosystem thinking elevates the airport experience
In today’s complex aviation landscape, airports are moving beyond siloed operations to embrace a new era of collaboration. This webinar focuses on how leading airports are using ecosystem thinking to adapt, personalize, and continuously improve every touchpoint, boosting both passenger satisfaction and non-aeronautical revenue.
Date: 13 Nov | Time: 10:00 GMT
REGISTER NOW TO SECURE YOUR SPOT
Can’t attend live? No worries – register to receive the recording post-event.
Related topics
Airside operations, Data, Digital transformation, Emissions, Passenger experience and seamless travel, Sustainability, Sustainable Aviation Fuel (SAF)