In conversation with Mark Kramer, KLM Royal Dutch Airlines

Posted: 9 December 2022 | Mark Kramer | No comments yet

Watch this exclusive interview with Mark Kramer, Director of Customer Experience at KLM Royal Dutch Airlines at World Aviation Festival 2022.

At World Aviation Festival 2022, Mark Kramer, Director of Customer Experience at KLM Royal Dutch Airlines discusses leveraging case management and how the airline sector should provide passengers with the choice to understand and utilise more sustainable options whilst flying.

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7 Aug 2025 | 13:00 PM BST | FREE Virtual Panel Discussion

Discover how airports like Luton and Liverpool are transforming the passenger journey through smart technology and operational innovation, driving loyalty, increasing revenue, and gaining a true competitive edge.

What You’ll Learn:

How to turn great passenger experience into higher non-aeronautical revenue
Practical ways to reduce congestion and boost efficiency with real-time data
How leading airports are investing in tech to personalise and streamline the journey
How to futureproof your airport operations through experience-driven strategies

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Related airlines

KLM Royal Dutch Airlines

Related regions

Europe

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Latest News

In conversation with Mark Kramer, KLM Royal Dutch Airlines

Is your airport turning experience into competitive advantage? Join our virtual panel to learn how top airports are using passenger satisfaction to boost performance.

Related topics

Related airlines

Related regions

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Latest News

In conversation with Mark Kramer, KLM Royal Dutch Airlines

Is your airport turning experience into competitive advantage? Join our virtual panel to learn how top airports are using passenger satisfaction to boost performance.

Related topics

Related airlines

Related regions

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