Issue 5’s In-Depth Focus on Passenger Experience

Passenger experience should be at the heart of airport operations and is especially important at a time when aviation is looking to rebuild passenger confidence in air travel. This month three airports come under the spotlight. We hear how Munich Airport’s Terminal 2 looks to create the “Bavarian spirit” for their passengers; how a recent $27 million terminal expansion added 30,000 ft² of space at Chicago Rockford International Airport; and how the newly reconstructed and expanded passenger Terminal B at Katowice Airport will improve the passenger experience for those passengers travelling to Schengen Area countries.

• Enhancing and expanding passenger experience at RFD
  Mike Dunn, Executive Director at Chicago Rockford International Airport

• Katowice Airport: A new terminal for passengers travelling to Schengen area countries
  Artur Tomasik, Chairman of the board of the Upper Silesian Aviation Group

• An extra dose of commitment to quality and customer satisfaction
  Maria Dahlhaus, Managing Director of Munich Airport Terminal 2