Video: How Virgin Atlantic maximises their passenger experience

How Virgin Atlantic maximises their passenger experience

Virgin Atlantic Airways uses DELMIA Quintiq to optimise planning of its ground staff at London Heathrow Airport Terminal 3. Using a demand-driven approach to staff planning that takes its lead from the flight schedule, the airline’s planners can combine a future flight schedule with the predicted number of passengers to identify tasks that need to be covered.

The queuing of passengers at check in is now better managed, as the system suggests the number of check-in desks to be opened based on predicted demand. This visibility of demand also allows planners to evaluate the headcount requirements of future schedules. In addition, planners are equipped to make informed decisions on the day of operations to make sure that scheduled staff coverage meets the demand derived from the flight schedule.

With DELMIA Quintiq, the airline is on track to realise its vision of offering the best passenger experience while keeping staff happy and costs low.