The importance of empowering your employees with communication, data and autonomy

At Future Travel Experience 2023, Rupen Philloura, Director/Terminal Operations & AOCC at Miami International Airport spoke with Holly Miles, Editor of International Airport Review. We spoke about his lessons learned from the pandemic which included empowering your employees on the front line, how passengers have changed, the challenge of adopting technology so quickly, influx of so many passengers and airlines, how his team is involved in making the airport more accessible and how they cope with extreme weather events.

Watch the exclusive interview now!