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Utilising passenger insight in a post-COVID-19 world

Emanuele Calà, Head of Innovation and Quality at Aeroporti di…

5 April 2021 | By

Emanuele Calà, Head of Innovation and Quality at Aeroporti di Roma, details the passenger-focused approach that has taken a pivotal role during the pandemic, and the use of real time data at different points in the airport journey to truly capture passenger mood.

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