Listen to or read the conversation, which took place at the ROUTES Asia 2023 conference in Chiang Mai, Thailand.
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KUL Airport's new Butterfly Effect initiative will work to support passengers with hidden disabilities by providing a more relaxed and manageable airport experience.
The new system disinfects baggage automatically as it passes through the conveyor, helping to support Kuala Lumpur Airport in its continuous efforts to curb the spread of COVID-19.
The sensor technology will reduce queue wait times to under 10 minutes, thus enhancing the passenger experience and making the airport journey safer in the midst of the COVID-19 pandemic.
By introducing the new online service, Malaysia Airports is working to support its retail partners as they face challenges arising from COVID-19.
As part of the KUL Runway Sustainability Master Plan, the rehabilitation works on Kuala Lumpur Airport's Runway 3 are now complete.
KLIA's Single Token Journey concept relies on facial recognition to enable passengers to move through each airport checkpoint seamlessly.
The new campaign has been announced with the aim of transforming the public view and improving the experience of passengers during their time at the airports.
The pick-up points for e-hailing services at KL Airport have been designated and upgraded with comfortable waiting amenities.
The app signifies the progression of Malaysia Airports towards Arthur Little's Airports 4.0 in which real-time digital interaction with passengers is key and regarded as a must have.