Air Canada unveils new product improvements for passengers

Credit: Air Canada

Air Canada has announced a comprehensive range of new product improvements to elevate the customer experience. The changes will have something for everyone, including upgraded Economy dining, more in-flight entertainment and connectivity options, and enriched Premium offerings.

Beginning in November 2022, passengers will see new and restored services in Air Canada Maple Leaf Lounges and in Premium cabins onboard, a new Economy Class dining service with a celebrity chef entree internationally plus fresh, new Bistro choices in North America, and in a first for a Canadian airline, complimentary, high-speed Wi-Fi when travelling Premium Rouge. Starting in 2023, Air Canada will increase its onboard entertainment content by over 25 per cent, and introduce Live TV, Bluetooth audio connectivity and other new features.

 Credit: Air Canada

“Air Canada is committed to elevating the customer experience and offering the kind of world-class services Canadians can be proud of from their flag carrier. Accordingly, we are investing in all aspects of the journey to make travel even better for customers, including in our Economy and Premium cabins. This announcement goes beyond emerging from the pandemic; we’re proud to introduce many new services and options not available today in Canada,” commented Mark Nasr, Senior Vice President, Products, Marketing and eCommerce at Air Canada.

 Credit: Air Canada

He added: “Among the improvements customers will see starting in November are new dining services in International Economy Class featuring the addition of regional appetizers and an entree created by acclaimed Montreal Chef Jérôme Ferrer on flights departing Canada and fresh Air Canada Bistro options on North American flights. Premium cabin customers will also find new amenities, such as Acqua di Parma amenity kits and complimentary Wi-Fi in Premium Rouge. What’s more, we’ll begin introducing additional in-flight entertainment content, including Live TV, so customers can watch sports events or stay on top of the news while in the air.”