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End of traffic light system for international travel
The UK government is to introduce a simpler and cheaper international travel system from a traffic light to a two-tiered system, due to the UK’s successful domestic vaccine rollout.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Riga Airport opens new self-service baggage drop-off points
The new lines will make the baggage drop off process at Riga Airport significantly more convenient and faster.
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Travelling in ‘DigiYatra’ style
Satyaki Raghunath, Chief Strategy and Development Officer at Kempegowda International Airport, explains the vision behind the contactless travel ‘DigiYatra’ programme in creating a pan-Indian solution to be used across the entire travel and transportation ecosystem in India and beyond.
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Clean urban air travel to become reality with plans for worldwide UAM hubs
Urban-Air Port has announced a development plan for 65 urban air mobility infrastructure hubs worldwide in partnership with Hyundai Motor Group.
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New passenger survey reveals restoration of passenger confidence in air travel
The Passenger Confidence Tracker reveals demand for flights is restoring, however, rebuilding passenger confidence requires consistent global safety protocols and digital technology.
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Using operational efficiency to develop a low‑cost transit hub
Sanjay Khanna, Chief Executive Officer of Ras Al Khaimah International Airport, shares insights on scaling operational efficiency at a rapidly growing transit hub in the northernmost Emirate of the United Arab Emirates.
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Upcoming travel review to outline the UK’s air travel regime
The UK government is set to re-evaluate the UK’s travel regime, as London Heathrow Airport’s passenger volumes remain below pre-COVID-19 numbers due to changing restrictions and testing requirements.
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International Airport Review launches the Person of the Year Award 2021
The Person of the Year Award aims to recognise outstanding contribution from airport leaders during the COVID-19 pandemic.
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Special announcement: Person of the Year Award
The Editor of International Airport Review makes a special announcement about the Person of the Year Award.
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Information shared is performance improved at Helsinki Airport
Timo Järvelä, Vice President of Passenger Experience and Processes for Helsinki Airport, explains how Finavia’s new Airport Operational Status system is helping them to improve operational productivity and efficiency.
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Istanbul Airport wins ATRS award for efficiency and passenger volume
Istanbul Airport has been awarded 'The Most Efficient Airport in the EU with more than 40 million passengers per year' by global leading aviation researchers at Air Transport Research Association.
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IATA July passenger traffic report but remains below pre-COVID-19 levels
The International Air Transport Association's July 2021 report shows a growth in international and domestic travel demand, although figures remain below pre-COVID-19 results.
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ASUR passenger traffic numbers reflect travel demand recovery
Compared with pre-pandemic levels of August 2019, passenger traffic declined 8.4 per cent in Mexico and 7.6 per cent in Colombia, and increased 14.8 per cent in Puerto Rico.
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Kansas City International Airport: Setting the bar for inclusivity and accessibility
Lily Mae Pacey, Junior Editor of International Airport Review, spoke with Justin Meyer from Kansas City Aviation Department, and Dan Moylan from Edgemoor Infrastructure & Real Estate, to discuss the exciting new developments at KCI which will transform the airport into a space accessible and inclusive to all passengers.
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Bag drop service for passengers returns to Denver International Airport
With the return of travelling passengers, Denver International Airport will re-launch its free luggage drop, based in the Transit Centre from September 2021.
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