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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

article

Building Australia’s best terminal

27 October 2022 | By Simon Hickey

Western Sydney International Airport’s Chief Executive, Simon Hickey, updates International Airport Review’s readers on the airport’s state-of-the-art terminal building construction.

How airports use virtual queuing & contactless tech

article

How airports use virtual queuing & contactless tech

27 October 2022 | By Rezcomm

Virtual queuing and contactless technology help improve health & hygiene standards at the airport but also offer a host of other benefits

news

Birmingham Airport expands Veovo partnership to enhance real-time partner collaboration

26 October 2022 | By Veovo

Birmingham Airport's upgrade to Veovo's next-generation operations platform allows the operator and its aviation partners to take proactive decisions as events unfold for a smoother passenger experience.

video

In conversation with Alexandra Covrig, Senior Project Manager at ARC

26 October 2022 | By Alexandra Covrig

Watch this exclusive interview with Alexandra Covrig, Senior Project Manager at Airport Regions Council.

article

Innovation anticipates the future of aviation

25 October 2022 | By Kleber Meira

Kleber Meira, CEO of Belo Horizonte Airport, tells International Airport Review, how his airport is harnessing an innovative mindset to look to the future.

video

In conversation with Sjoerd Blum and Mieke Struik, Schiphol

24 October 2022 | By Mieke Struik, Sjoerd Blüm

Exclusive interview with Sjoerd Blum, CIO of Schiphol and Mieke Struik, Head of Schiphol Group Aviation Solutions on the power of industry-wide collaboration.

video

In conversation with Karin Gylin and Mats Berglind, Swedavia

24 October 2022 | By Karin Gylin, Mats Berglind

Watch this exclusive interview with Swedavia's Karin Gylin and Mats Berglind filmed at Passenger Terminal Expo 2022.

news

Making the invisible, visible at YEG

24 October 2022 | By International Airport Review

Edmonton International Airport has partnered with Hidden Disabilities Sunflower, for passengers who may need additional support, help or simply more time.

news

ChangiQ : Pre-booking security passenger app launches

24 October 2022 | By International Airport Review

Changi Airport Group has launched ChangiQ, a service where passengers can now pre-book slots for security screening before they board their flight, to avoid queueing.

news

BLR launches new road to Terminal 1 arrivals

21 October 2022 | By International Airport Review

Bangalore International Airport has launched a new road to the airport’s Terminal 1 arrivals gate, implementing a smooth flow of passenger traffic.

video

In conversation with Arturo Garcia, COO at Avports

21 October 2022 | By Arturo García-Alonso

Watch this exclusive interview with Arturo Garcia-Alonso, Chief Operating Officer at Avports, at Passenger Terminal Expo 2022!

article

Brussels Airport Case study

20 October 2022 | By Honeywell

Set right in the heart of Europe, Brussels Airport is a rapidly growing transportation hub and one of the most modern airports in the world.

whitepaper

Airport cost control in a post-pandemic world

20 October 2022 | By Rezcomm

Can airports survive post-pandemic without increasing airline charges? We take a closer look at airport cost control & how to support airline partners.

news

ONT opens terminals, restaurants and shops to non-travellers

20 October 2022 | By International Airport Review

Ontario International Airport has revealed a new programme, ONT+, that allows the non-travelling guests to secure an online visitor pass, to access post-security side of the passenger terminal.

video

In conversation with Thomas Kohr, BER

19 October 2022 | By Thomas Kohr

Watch this exclusive video interview now with Thomas Kohr from Berlin Brandenburg Airport!

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Passenger Experience