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ONT passenger volume for March 2022 exceeds pre-pandemic levels
Ontario International Airport welcomed 454,000 air passengers in March 2022, after a long-awaited increase in passenger volume post-COVID-19 pandemic.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Viewing the passenger experience as a patchwork quilt
Daniela Fantinati, Head of Quality Management and Customer Experience at Aeroportos Brasil Viracopos S.A., believes that to achieve a positive passenger experience, much like a patchwork quilt, attention must be paid to all stages of the journey, starting from booking their flight to the moment the air passenger arrives at…
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New U.S. customs and border protection facility opens at CRW
West Virginia International Yeager Airport has launched a new U.S. Customs and Border Protection General Aviation Facility, to ensure little to no wait time for international clearance.
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America’s friendliest airport: Transforming Phoenix Sky Harbor
As Phoenix Sky Harbor International Airport prepares for the grand opening of its state-of-the-art concourse, Heather Shelbrack, Special Projects Administrator for the City of Phoenix Aviation Department, explains what makes the transformation so special – with a passenger-centric goal at the heart of the development.
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FAA issues largest fines ever against two unruly passengers
The Federal Aviation Administration has levied the largest-ever fines of $81,950 and $77,272, against two passengers for alleged unruly behaviour.
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King Khalid Airport launches flight notification service in sign language
King Khalid International Airport has become the first airport in the world to provide passengers with both flight notifications and information on the airport's services in sign language.
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AR shopping experience comes alive at iGA Istanbul Airport
iGA Istanbul Airport has implemented a new Augmented Reality technology, which allows passengers to see retail objects virtually and in 3D, providing an interactive real-world shopping environment.
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Critical infrastructure projects to improve passengers’ experience
Geoff Ritchie, Senior Manager, Airport Development of Kelowna International Airport, explains how the airport’s new funding for critical infrastructure projects will ensure that passenger expectations of safety and security, significantly impacted by the pandemic, will be achieved.
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Travelling with man’s best friend at BNA
When planning a trip, a packing list will likely include clothes, toiletries, electronics and more. But for many, including those who plan to board a commercial aircraft, that list also has items necessary for travelling with a pet or service animal. Kym Gerlock, former Director, Communications and Corporate Social Responsibility…
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Building Back Better: International Airport Online Summit Event review
The International Airport Online Summit which took place on 15-17 March, was a huge success. In case you missed out, we have highlighted three of key panel sessions that we think you should catch up on.
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Marseille Provence Airport launches self-service for passengers
Marseille Provence Airport is set to launch a new self-connect service for passengers travelling through the airport, to ensure a smooth transfer experience during their layover.
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The airport as a mobility hub: Imagining an intermodal transportation crossroads for digital innovation and economic growth
Sarah Wittlieb, Vice President Sales & Innovation, LabCampus GmbH, a subsidiary of Munich Airport, explains why it is a necessity for airports to become a destination in their own right.
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Tempting travellers to TPA: An Interview with Alex Heiter, Director of Research Air Service Development
International Airport Review spoke with Alex Heiter, Director of Research Air Service Development at Tampa International Airport (TPA) to find out about their passenger mix, their strategy for the future and to hear the airport's 30-second pitch on why airlines should be tempted by Tampa.
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Heathrow’s surge in demand following removal of travel restrictions
London Heathrow Airport has experienced a surge in passenger demand, during March 2022, following the UK government’s removal of COVID-19 travel restrictions.
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Passenger recovery accelerates in February 2022
The International Air Transport Association has announced that air travel experienced a strong rebound in February 2022 compared to January 2022.
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