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Miami International Airport celebrates its busiest ever year
28 March 2023 | By
MIA Airport kicked off the new year with a new passenger record and title: the busiest airport in Florida.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Airport mega-projects: Hamad International Airport’s expansion
27 March 2023 | By
Hamad International Airport (DOH), announced its expansion project in 2019, fast-forward to November 2022, the airport unveiled Phase A which consisted of nine projects aimed to elevate passenger experience, introduce a new perspective to ‘stress-free’ travelling and cater to its growing airport and commercial partners.
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Etihad Airways offers passengers more travel destinations with new interline and codeshare partnerships
Etihad Airways are offering customers greater choice and more travel destinations by launching reciprocal interline partnerships with six airlines, including Philippine Airlines and Airlink South Africa.
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Promoting intermodal travel for the future: Interview with BER Airport
At the recent ROUTES Asia 2023 conference in Thailand, Holly Miles, the Editor of International Airport Review caught up with Thomas Kohr, Head of Aviation Marketing, BER - Berlin Brandenburg Airport.
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Winner of new 2023’s World’s Best Art in Airport announced
Houston Airports, has been chosen as having the Best Art in the Airport at the 2023 Skytrax World Airport Awards. It is a monumental achievement for the airport, who have invested considerable amounts in their art to ensure an enjoyable passenger experience.
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Singapore’s Changi Airport is crowned the World’s Best Airport for 2023
Announced at Amsterdam's Passenger Terminal EXPO, Singapore's Changi Airport has been named World’s Best Airport in 2023.
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Personally chosen by passengers, World’s Best Terminal announced
The New LaGuardia Airport Terminal B has been named the world's best new terminal, simultaneously achieving the highest, global 5-Star Airport Terminal Rating from Skytrax.
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BER on its way to a digital service airport
20 March 2023 | By
Stephan Wollschläger Head of Processes & Systems Operations at Berlin Brandenburg Airport, tells International Airport Review, how his airport worked to digitalise passenger services.
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Budapest Airport invests in Veovo technology to improve passenger flows.
Budapest Ferenc Liszt International Airport is set to enhance the passenger experience and optimise its operations by implementing Veovo's Passenger Predictability solution.
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Delivering the world’s most exciting transport hub
How CPK will transform logistics and operations throughout Europe? During the 'Airport/Smart Cities and Transport Connections' theme block at the Passenger Terminal Expo & Conference, Mikołaj Wild, CEO of Centralny Port Komunikacyjny (CPK), and Danny Aoun, Board Member of Dar Group, presented the proposed greenfield airport concept, in which rail…
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Personally chosen by passengers: the best airports for customer experience
The Airports Council International (ACI) World and travel technology company Amadeus has excitedly announced this year's winners of Airport Service Quality (ASQ) Awards. The award recognizes the best airport for customer experience worldwide, as selected by passengers.
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A view of the Asia Pacific region with Stefano Baronci, Director General of ACI-APAC
At the ROUTES Asia conference in Chiang Mai, Thailand, International Airport Review Editor Holly Miles, caught up with Stefano Baronci, Director General of Airports Council International - ACI Asia Pacific.
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China Airlines restores pre-pandemic daily service between Ontario, California, and Taipei
China Airlines will restore the daily round-trip service between Southern California's Ontario International Airport and Taipei this year.
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Innovation and digital transformation strategy for emerging, regional airports
Arturo García-Alonso, Chief Operating Officer at Avports, outlines how crucial digital transformation is to provide a positive, exciting passenger experience and journey across the operator’s smaller, more regional Albany International and Westchester County airports.
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Transition to sustainable aviation will be key to the industry’s future, says London Luton Airport CEO
For International Airport Review, Alberto Martin, CEO of London Luton Airport sits down for this exclusive Q&A.
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