Calgary International Airport named Routes awards overall winner
Calgary International Airport (YYC) has been crowned the Overall Winner of this year’s Routes Americas Awards.
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‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
Calgary International Airport (YYC) has been crowned the Overall Winner of this year’s Routes Americas Awards.
In this issue of International Airport Review we feature articles from industry experts on a range of topics including: airport experience, future vision of Changi Airport, biometrics, route development, innovation, air traffic control, airport associations and future workforce. All this, plus an exclusive interview with International Airport Review's Airport Leader…
15 March 2024 | By Wenn ASA
Watch our exciting virtual panel discussion where industry leaders shared how they are transforming the airport parking and car rental experience using artificial intelligence and automation.
Watch this exclusive tour of the newly redeveloped Helsinki Airport in Finland.
The results were chosen by passengers through the renowned Airport Service Quality (ASQ) Awards.
Listen to this exclusive podcast with ACI World's Director General.
The campaign is a pivotal initiative designed to transform the customer experience at one of the nation's busiest airports.
Fresh from the ACI World Global Customer Experience Summit 2023, Sunny Yoon, Executive Director, Terminal Operations, of Incheon International Airport Corporation, speaks exclusively to International Airport Review about what passenger experience means to them.
Watch this exclusive interview to get tips and tricks for your career!
Finavia has taken the needs of business travellers into account.
The dedicated family lanes will reduce wait times at security checkpoints and provide staff assistance to aide families with their personal belongings.
A robot of this type is now being used for the first time in the world as a "snackbot" at an airport.
Watch this exclusive interview with the Bahrain Airport CEO
Collaboration provides unmatched accuracy and flexibility in monitoring passenger movement, occupancy and dwell times – improving efficiency and experiences.
Watch this exclusive interview with the Air Service Development Manager, where she talks about the exciting regional changes in Phoenix.