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Vancouver Airport to increase airport accessibility for those with autism
Vancouver Airport, in partnership with Canucks Autism Network, hosts an airport tour for those living with autism to experience airport processes.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Seamless Travel In-Depth Focus 2019
In a bid to increase passenger throughput without added pressure or stresses, we explore how airports and technology pioneers can work together to create a more enjoyable end-to-end passenger experience.
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Edinburgh Airport invests in new PRM assistive technology
Edinburgh Airport upgrades its technology to allow a more personal connection between a passenger with reduced mobility and the airport's control room.
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International Airport Review Issue 2 2019
In this issue: How can technology increase passenger throughput without added pressure or stresses, how the baggage handling sector is increasingly turning to technology to ensure this important part of the passenger journey evolves, and how Gatwick increases planes in the sky.
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UK campaigns have officially reduced the number of disruptive passengers
The aviation industry has praised new initiatives that highlight the effects of disruptive passenger behaviour airside and on board.
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London Heathrow witnesses its 29th consecutive month of record growth
Despite Brexit uncertainty, the number of passengers passing through Heathrow continues to grow in comparison to previous years.
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Istanbul Airport: From mere concept to operational mega-hub
At Passenger Terminal Expo 2019, a panel discussion took place to understand the significance of the mega-hub which is iGA in the global market. We spoke exclusively to Ismail Polat, the operator of the new Istanbul Airport, who told us more.
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Air Italy launches non-stop route between LAX and Milan
LAX has become one of only four airports in the U.S. to provide a non-stop service to Milan, a fashion and industrial epicentre in Italy.
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Heathrow Airport has launched super-fast Wi-Fi for passengers
Passengers can now browse the web with speeds up to 100 MBPS, as the airport strives to improve the passenger experience.
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UK Aviation Minister visits Leeds Bradford as airport extension begins
UK Aviation Minister sees construction begin on a major extension at Leeds Bradford Airport, which is hoped to improve the passenger experience.
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easyJet chooses VINCI Airports’ Nantes Atlantique Airport as new base
Nantes Atlantique has become the sixth easyJet base in the VINCI Airports network; a new milestone highlighting the relevance of VINCI Airports’ global operator model.
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2019 ACI Asia-Pacific/World Annual General Assembly draws to a close
ACI has released new guidance material on cybersecurity, addressing insider threat, airport business continuity, and customer experience following the World Annual General Assembly, Conference and Exhibition, which was hosted by Hong Kong International Airport from 2-4 April 2019.
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Sydney Airport launch lifestyle precinct at the domestic terminal T2
The new lifestyle features are part of ongoing improvements to create a contemporary shopping and dining experience for customers, increasing the passenger experience.
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EASA launches #notonmyflight campaign to tackle disruptive passengers
The European Aviation Safety Agency (EASA)'s #notonmyflight campaign aims to reduce disruptive passengers on flights, which contribute to mounting delays in European airspace.
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Speakers Series: Airport IT & Security
Johnnie Müller, Security Director, Copenhagen Airports, discusses his highlights from Airport IT & Security 2018 and what he will be looking forward to at this year’s event.
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