Seamless Travel In-Depth Focus 2018
Posted: 25 April 2018 | International Airport Review | No comments yet
Today’s passengers expect more from their journey; demanding a hassle-free and pleasant experience throughout. To keep up with today’s tech-savvy customers, it’s important for airports to utilise technology and streamline their operations to ensure the vision of seamless travel continues to become a reality.
- The future is here
The future of air travel – where airports can truly begin to provide a walkthrough experience from check-in to the aircraft door – is getting closer. David Kershaw, Portfolio Director for Airport Passenger Processing at SITA, reveals how through a combination of new technologies and streamlined processes, the vision of seamless travel is fast becoming reality. - A new digital era dawns for Manchester Airports Group
In a bid to improve airport efficiency and the passenger experience, Manchester Airports Group has launched an in-house organisation called MAG-O. Managing Director, Nolan Hough, reveals how MAG-O is taking the group on the next stage of its digital journey. - Providing the perfect passenger journey
With passenger traffic continuing to increase, it has never been more important for airports to use technology to measure data and communicate with their customers to deliver a seamless journey. Bob Graham, Operations Director at Birmingham Airport, reveals how the airport has embarked on a strategy to ensure today’s tech-savvy passengers get the journey they desire.
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Related topics
Airport development, Passenger experience and seamless travel, Self-service, Terminal operations
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