Issue 4’s Guide To Baggage Operations

Getting a passenger’s luggage from A to B is one of the most important components of their overall passenger experience, and when it goes wrong it causes a great deal of distress. Therefore, the baggage handling systems are used as a key performance and service quality indicator which is absolutely crucial to winning both passengers and airlines. Read on for an insight into two airports’ baggage systems and how one airport completed a huge renovation during the pandemic. 

• Managing baggage operations at Belo Horizonte Airport
  Robson Freitas, Head of Operations, Safety and Security at Belo Horizonte International Airport, explains how his airport manages its baggage operations and how airports can offer new baggage services to their passengers which improve the customer experience.
• The importance of baggage handling systems in winning passengers and airlines
  Mehmet Mercan, Operations Director at Diori Hamani International Airport (NIM), explains how an airport’s baggage systems are used as a key performance and a service quality indicator which is crucial to winning passengers and airline business.
• Delivering a baggage handling system renovation amidst a pandemic
  Steve Radford, Hold Baggage System Programme Lead at London Stansted Airport, discusses the £70 million renovation of the airport’s baggage system and how Stansted took advantage of the pandemic in order to complete the project ahead of schedule.