How to create a positive passenger experience at the airport
Discover how airports are leading the way with a positive passenger experience by optimising untapped resources and disruptive technologies
If there’s one thing an airport can’t survive without, it’s passengers. So when the pandemic struck and passengers where confined to their homes, its no surprise that airports revenues plummeted.
As we move forward, airports are under increased pressure to cut costs and claw back revenue. They also have the task of restoring passengers’ confidence, getting them back to the airport and encouraging them to spend.
We look at how some airports are leading the way with a positive passenger experience