Passenger journey focus
Passenger journey
VideoTorino Airport expands passenger lounge with new retail and dining spaces
The airport has completed a major redevelopment of its boarding lounge, adding new passenger services, retail outlets and a flagship Eataly dining destination.
ArticleFive mistakes to avoid when opening a new airport
Opening a new or expanded airport is one of the most complex operational challenges an organisation can face. Without a structured Operational Readiness and Airport Transfer (ORAT) programme, several critical mistakes can undermine a successful opening. André Schunck, Senior Manager International Training at Munich AirportAcademy shares insights from his extensive ...
ArticleUnlocking passenger flow and satisfaction in constrained terminals
Airports are combining technology, operational collaboration and flexible terminal design to improve passenger flow and passenger satisfaction.
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Modernising legacy baggage handling systems and improving resilience
Airport operators are modernising baggage handling infrastructure as rising passenger demand places pressure on legacy systems and operational resilience - a topic that will come up for discussion at the International Airport Summit 2026 in Rome.
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Scaling baggage innovation: From pilot projects to operational reality
Industry experts from Aruba Airport and Amsterdam Schiphol reveal how airports are transforming baggage handling through predictive data systems, strategic robotics deployment and cross-stakeholder collaboration. Learn how to move innovations from pilot projects to daily operations while managing workforce challenges and rising passenger demands.
Article
SEA Gateway Project transforms passenger experience at Seattle airport
Seattle Tacoma International Airport is reshaping the passenger journey through major terminal upgrades focused on efficiency technology and operational resilience ahead of summer travel.
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More Passenger journey
ArticleEzeiza Airport opens world’s largest airport gym for passengers and staff
Ezeiza International Airport is redefining airport wellbeing through a large scale fitness facility designed for both passengers and airport employees.
InterviewAirport baggage handling project: next generation systems transforming performance
A major baggage transformation at Melbourne Airport is redefining how airports manage capacity, efficiency and passenger flow through next-generation automated technology.
ArticleLondon Stansted Airport: Undertaking a transformative expansion
London Stansted is undergoing an extensive five-year programme to develop the airport, with the project consisting of a significant terminal expansion and the installation of new security technology
ArticleBaggage handling trends transforming modern airport operations
International Airport Review outlines the key trends driving modern airport baggage handling, such as automation, advanced technology integration, and sustainability initiatives.
ArticleBuilding culture into flight: How JFK’s New Terminal One is redefining the airport experience
The New Terminal One at JFK transforms travel through immersive art, design, and storytelling. Quentin Brathwaite, Deputy Project Director, Capital Program Delivery, The New Terminal One at JFK, tells International Airport Review how this is creating a distinctly New York experience that merges culture with infrastructure.
ArticleRedefining passenger experience: the transformation of Lucknow Airport’s Terminal 3
Chaudhary Charan Singh International Airport’s Terminal 3 (T3) in Lucknow has set a new standard for passenger experience in India – blending technology, local culture and operational efficiency into a seamless journey for millions of travellers annually.
ArticleTerminal OPS as the core of passenger experience
In today’s competitive airport industry, passenger experience fundamentally depends on well-planned and executed terminal operations.
ArticleFrom data lakes to decision-making: Huawei’s vision for the intelligent airport
Thomas Xu, President of Huawei’s smart Aviation Business Unit, spoke to IAR Head of Content Ian Betteridge at MWC Barcelona 2026 about breaking down silos, the AI turnaround revolution, and why the airport of the future is really a city.
ArticleExperience the Future of Baggage Handling at PTE World 2026
Cognex 360° automated tag reading (ATR) solutions deliver up to 99% read accuracy for baggage tags, improving tracking and reducing manual encoding to enhance passenger satisfaction. Preview the latest ATR solutions at PTE World, March 17-19, booth C.114, London.
ArticlePTE preview: Fraser Brown, Retail Director, Heathrow Airport
Ahead of his participation in PTE World, Fraser Brown, Retail Director of Heathrow Airport shares how the airport is reshaping its commercial strategy to ensure every journey feels seamless, relevant and future ready.
ArticleThe future of baggage screening is becoming a systems question
Richard Thompson of Smiths Detection explores how airports are shifting towards integrated, connected screening systems as CT, AI support and open architecture redefine security performance, throughput and resilience across checkpoints and hold baggage.
ArticlePTE PREVIEW: Doug Wycoff, Director of Digital Solutions & Innovation, Tampa International Airport
Ahead of his participation in PTE World in London, Doug Wycoff shares how Tampa Airport is using digital innovation to optimise assets, streamline passenger flows and build a proactive, data-led airport operating model.
ArticlePTE preview: István Szabó, Managing Director & COO, Berlin Brandenburg Airport
Ahead of his involvement in PTE World, István Szabó, Managing Director & COO of Berlin Brandenburg Airport outlines how BER is maximising capacity, accelerating digital integration and preparing for an AI driven future.
ArticleSmarter security, happy passenger: moving airport checkpoint operations forward
As part of IAR's PTE Preview Series, Point FWD reveals what they are going to be discussing and demonstrating at the show.
ArticlePTE WORLD PREVIEW: Brian Cobb, Chief Innovation Officer, CVG Airport
Ahead of PTE World in London, speaker Brian Cobb, Chief Innovation Officer of Cincinnati/Northern Kentucky International Airport (CVG), shares his thoughts on technologies that are disrupting the aviation space and how they are being leveraged at his airport.
ArticleThe Case for Smarter Facility Management at Airports
Recent incidents show how quickly failures in power, valves or baggage systems can escalate into airport-wide crises. Strengthening facility management can help reduce risk, improve resilience and protect the passenger experience, says Edouard Podolak – and digital technologies can help.