Passenger journey
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Passenger journey
ArticleThe Changi experience: Inside one of aviation’s most recognised brands
Singapore Changi Airport is evolving beyond operational excellence to position itself as a destination shaped by seamless connectivity, memorable passenger experiences and integrated marketing.
ArticleData in action: Why airports can’t afford to get this wrong
Senior airport leaders at International Airport Summit 2025 questioned the industry’s rush toward AI and advanced analytics, arguing that foundational data governance, trust and operational focus remain the critical barriers to extracting value.
ArticleLondon Stansted Airport: Undertaking a transformative expansion
London Stansted is undergoing an extensive five-year programme to develop the airport, with the project consisting of a significant terminal expansion and the installation of new security technology
ArticleBaggage handling trends transforming modern airport operations
International Airport Review outlines the key trends driving modern airport baggage handling, such as automation, advanced technology integration, and sustainability initiatives.
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Passenger journey
ArticleBuilding culture into flight: How JFK’s New Terminal One is redefining the airport experience
The New Terminal One at JFK transforms travel through immersive art, design, and storytelling. Quentin Brathwaite, Deputy Project Director, Capital Program Delivery, The New Terminal One at JFK, tells International Airport Review how this is creating a distinctly New York experience that merges culture with infrastructure.
NewsPicture of the week: Pittsburgh Airport welcomes NFL draft visitors with hologram orchestra
Pittsburgh International Airport (PIT) is welcoming visitors for the upcoming NFL Draft with an innovative cultural showcase.
ArticleRedefining passenger experience: the transformation of Lucknow Airport’s Terminal 3
Chaudhary Charan Singh International Airport’s Terminal 3 (T3) in Lucknow has set a new standard for passenger experience in India – blending technology, local culture and operational efficiency into a seamless journey for millions of travellers annually.
NewsAgentic AI moves from theory to operational reality at International Airport Review's Breakfast Briefing
Today at the International Airport Review breakfast briefing in London, industry leaders explored how agentic AI is moving from concept to real-world deployment, reshaping airport operations, efficiency and passenger experience.
ReportThe Airport Leader’s Report 2026: Leading through the digital age
Access this FREE eReport offering insights on the challenges that airports are experiencing around the globe.
NewsManchester Airport introduces biometric system for mixed terminal operations
Manchester Airport deploys Amadeus biometrics in Terminal 2, enabling domestic and international passengers to share infrastructure while improving efficiency and capacity.
ArticleTerminal OPS as the core of passenger experience
In today’s competitive airport industry, passenger experience fundamentally depends on well-planned and executed terminal operations.
ArticleFrom data lakes to decision-making: Huawei’s vision for the intelligent airport
Thomas Xu, President of Huawei’s smart Aviation Business Unit, spoke to IAR Head of Content Ian Betteridge at MWC Barcelona 2026 about breaking down silos, the AI turnaround revolution, and why the airport of the future is really a city.
ArticleExperience the Future of Baggage Handling at PTE World 2026
Cognex 360° automated tag reading (ATR) solutions deliver up to 99% read accuracy for baggage tags, improving tracking and reducing manual encoding to enhance passenger satisfaction. Preview the latest ATR solutions at PTE World, March 17-19, booth C.114, London.
NewsPicture of the week: Denver International Airport launches free summer concerts on the plaza
This week’s picture of the week highlights Denver International Airport bringing live music to travellers and the community with its popular Concerts on the Fly series.
ArticlePTE preview: Fraser Brown, Retail Director, Heathrow Airport
Ahead of his participation in PTE World, Fraser Brown, Retail Director of Heathrow Airport shares how the airport is reshaping its commercial strategy to ensure every journey feels seamless, relevant and future ready.
NewsLos Angeles International Airport opens consolidated rental car centre
Los Angeles International Airport opens a new consolidated rental car facility, improving passenger access and supporting airport modernisation ahead of major global events.
NewsInternational Airport Summit launches 2026 edition in Rome supported by Aeroporti di Roma
The 2026 summit will gather global airport leaders in Rome this November, supported by Aeroporti di Roma as strategic partner for this year’s edition.
NewsMiami International Airport opens first Wait n Rest sleep rooms in North America
Miami International Airport launches luxury sleep rooms offering passengers private spaces to rest, work and recharge between flights.
ArticleThe future of baggage screening is becoming a systems question
Ahead of their involvement in PTE World Richard Thompson of Smiths Detection explores how airports are shifting towards integrated, connected screening systems as CT, AI support and open architecture redefine security performance, throughput and resilience across checkpoints and hold baggage.
NewsBilly Bishop Airport Opens U.S. Preclearance Facility in Toronto
Billy Bishop Toronto City Airport has opened a U.S. Customs and Border Protection preclearance facility, enabling passengers to complete border inspections before departure. The facility streamlines travel to the United States and unlocks new transborder routes from Toronto’s downtown airport.