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Passenger experience and seamless travel

Enhancing passenger experience with ACI World’s ASQ Service

20 September 2023 | By Chunekshi Wimalasuriya, Dimitri Coll

Dimitri Coll, the VP for Airport Customer Experience at ACI World told us about how the Air Service Quality (ASQ) programme was doing.

news

Monterey Regional Airport awarded two grants totalling $25 million to improve airport infrastructure

19 September 2023 | By International Airport Review

Monterey Regional Airport was awarded two grants totalling $25 million to support enhancements to the airport.

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Toronto Pearson international airport marks successful summer travel season with new campaign

19 September 2023 | By International Airport Review

In recognition of Toronto Pearson's successful summer travel season, Greater Toronto Airports Authority (GTAA) is launching: 'At Your Airport this Summer'.

news

Seychelles International Airport achieves Level 1 Accreditation

15 September 2023 | By International Airport Review

The accreditation reaffirms to Seychelles International Airport the efforts being done by Seychelles Civil Aviation Authority (SCAA) and its stakeholders to elevate customer experience.

news

Strong success of ACI’s Customer Experience Global Summit

13 September 2023 | By International Airport Review

The ACI annual Customer Experience Global Summit successfully concluded in Incheon, Korea, with key highlights for the airport community.

news

July passenger traffic in Europe achieves 97% of pre-pandemic levels

13 September 2023 | By International Airport Review

The ACI EUROPE airport traffic report reveals that passenger traffic for July came closest ever to a full recovery to pre-COVID-19 levels.

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Heathrow Airport delivers a super summer getaway for millions

12 September 2023 | By International Airport Review

7.5 million passengers travelled through Heathrow in August 2023, as Heathrow Airport became the London airport of choice for passengers.

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ACI customer experience global summit in Incheon, South Korea welcomed 500 delegates

12 September 2023 | By International Airport Review

Airports Council International (ACI) World welcomed over 500 international delegates including government officials, airport and aviation executives to Incheon, Korea.

podcast

Bangalore Airport: From dream to reality and beyond

12 September 2023 | By Holly Miles, Satyaki Raghunath

Listen to this exclusive podcast with the Chief Strategy & Development Officer

news

Mumbai International Airport achieves Level 4 in the ACI World Airport Customer Experience

11 September 2023 | By International Airport Review

The airport has achieved Level 4 accreditation from Airports Council International (ACI).

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SITA finds customer experience an increasingly decisive factor for passengers

11 September 2023 | By International Airport Review

SITA’s 2023 Passenger IT Insights report finds customers looking to technology to optimise all aspects of the post-pandemic travel landscape.

news

£30 million investment for London Luton Airport’s passenger experience

8 September 2023 | By International Airport Review

The airport has announced investment worth more than £30 million to enhance the passenger experience.

article

Creating a climate positive culture

8 September 2023 | By Andrea Carroll

In International Airport Review's Issue 2 2023, Andrea Carroll, Group Head of Sustainability at daa, wrote exclusively for International Airport Review about how they are striving to meet sustainability targets, but also working to be a socially responsible enterprise who supports surrounding communities.

article

Asia Pacific and Middle East take-off: From recovery to global leadership

8 September 2023 | By Holly Miles

International Airport Review’s Editor, Holly Miles, attended the 18th ACI Asia-Pacific Annual Assembly, Conference and Exhibition, which took place in the Japanese city of Kobe and attracted over 400 attendees.

news

UK Civil Aviation Authority to launch independent review of NATS technical failure

7 September 2023 | By International Airport Review

The authority is to launch an independent review into the technical issue NATS faced on Monday 28 August, that saw hundreds of flights delayed and cancelled.

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Passenger experience and seamless travel