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Passenger experience and seamless travel

Finnair release new schedule for the ‘Midnight Sun’ this summer

17 June 2024 | By Emily Budgen

Finnair have released a new schedule for customers to experience the natural phenomenon of the 'Midnight Sun' this summer.

news

Autonomous cleaning robots enhance hygiene at CSMIA

14 June 2024 | By International Airport Review

CSMIA is leveraging cutting-edge cleaning technology with autonomous Scrubber Dryer Robots, enhancing operational efficiency within the terminal.

news

Budapest Airport: VINCI acquire 20% shareholding

11 June 2024 | By Emily Budgen

VINCI Airports, a subsidiary of VINCI Concessions, now has 20% of the shareholdings of Budapest Liszt Ferenc International Airport.

news

Dublin and Cork Airports’ daa to pay €31 Million dividend

11 June 2024 | By Emily Budgen

The airport management and operator for Dublin and Cork Airports, daa, have paid a dividend for the first time since the COVID pandemic.

news

Etihad Airways and EGYPTAIR sign MoU to strengthen relationship

11 June 2024 | By Emily Budgen

The two airlines Etihad Airways and EGYPTAIR have signed a Memorandum of Understanding (MoU) to strengthen their partnership.

news

Construction in progress for Munich Airport

10 June 2024 | By Emily Budgen

Munich Airport have reported that construction of the new pier for Terminal 1 is on track and due to be completed by 2025.

news

Toronto Pearson earns accessibility certification

10 June 2024 | By Emily Budgen

Toronto Pearson Airport has earned certification from the Rick Hansen Foundation Accessibility Certification programme.

article

Aqaba the jewel of the Red Sea: King Hussein International Airport

10 June 2024 | By Ramzi Arafat

Ramzi Arafat, CEO of Aqaba Airports Company writes exclusively for International Airport Review on the development of King Hussein International Airport (AQJ) and how the airport is recovering post-pandemic and amidst a war in Gaza.

article

Pioneering a new era of passenger experience at London Gatwick

5 June 2024 | By Jonathan Pollard, Sacha Zackariya

As the demand for a memorable airport experience continues to grow, passenger satisfaction remains a top priority for airports and retailers globally. Jonathan Pollard, Chief Commercial Officer of London Gatwick Airport, and Sacha Zackariya, CEO of ChangeGroup and Prosegur Change, discuss their collaborative efforts to prioritise passenger satisfaction in an…

news

One week remaining to respond to proposed changes to Gatwick Airport’s Northern Runway plan

4 June 2024 | By Emily Budgen

The UK public have one week remaining to respond to the Second Notification of a Proposed Change for the Northern Runway at Gatwick Airport.

news

Heathrow Airport reopens Fast Track Security this summer

3 June 2024 | By Emily Budgen

London Heathrow Airport (LHR) have reopened Fast Track Security for departing passengers this summer, now open for booking!

article

Finding ‘Finnspiration’ in Helsinki Airport’s new development

31 May 2024 | By Holly Miles

International Airport Review’s Editor Holly Miles, was invited by Finavia to see the renewed Helsinki Airport after the historic development programme. Here, she reports back on the results of this monumental project.

news

Air India introduces digital refreshment vouchers linked to boarding passes

29 May 2024 | By Holly Miles

In a first-of-its-kind move by an Indian airline, Air India has partnered with iCoupon to turn passengers' boarding passes into digital F&B vouchers during flight delays.

podcast

Transforming the passenger experience with innovative technologies at JFK’s T4

29 May 2024 | By Holly Miles, Steve Tukavkin

Listen to this exclusive interview with the Vice President IT and Digital of JFK T4.

news

Korean Air AI Contact Centre to enhance customer services

28 May 2024 | By International Airport Review

Korean Air is developing an AI Contact Centre (AICC) platform to enhance customer support, offering more personalised services by utilising artificial intelligence (AI) and cloud-based technologies.

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Passenger experience and seamless travel