Taipei Songshan Airport transforms check-in with biometrics, self-service, and mobile-first passenger experience

Passengers departing from Taipei Songshan Airport (TSA) will soon enjoy a faster, more efficient check-in experience as the airport introduces a new generation of self-service and biometric-powered technology. This initiative is part of a broader effort to modernise operations and maintain high levels of passenger satisfaction.

The upgrade includes a common use self-service model in the international terminal, allowing all airlines to access a shared system. Passengers will be able to check in using their mobile phones, offering greater flexibility and convenience. Biometric check-in kiosks will streamline the process further by enabling passengers to link their ID to facial recognition for quicker access to boarding passes.

To enhance baggage handling, TSA will implement a fully automated self bag drop system. This technology can reduce processing times by up to 80 per cent, allowing the entire bag drop to be completed in as little as 70 seconds. With minimal need for staff assistance, this system eases congestion and improves efficiency.

Travellers will benefit from reduced wait times and greater control over their journey, while airlines will be able to reallocate staff to more complex passenger needs.

Supporting these upgrades is a new departure control system that automates check-in and boarding processes. It also ensures uninterrupted operations in the event of network issues and provides real-time data and analytics to help staff respond quickly to passenger demands.

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