Passenger journey
Explore airport passenger experience strategies, technologies and operational improvements that optimise every stage of the journey, from check-in and security to wayfinding, baggage handling and digital engagement, enhancing efficiency, accessibility and traveller satisfaction.
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Passenger journey
ArticleUnlocking passenger flow and satisfaction in constrained terminals
Airports are combining technology, operational collaboration and flexible terminal design to improve passenger flow and passenger satisfaction.
ArticleModernising legacy baggage handling systems and improving resilience
Airport operators are modernising baggage handling infrastructure as rising passenger demand places pressure on legacy systems and operational resilience - a topic that will come up for discussion at the International Airport Summit 2026 in Rome.
ArticleScaling baggage innovation: From pilot projects to operational reality
Industry experts from Aruba Airport and Amsterdam Schiphol reveal how airports are transforming baggage handling through predictive data systems, strategic robotics deployment and cross-stakeholder collaboration. Learn how to move innovations from pilot projects to daily operations while managing workforce challenges and rising passenger demands.
InterviewAirport baggage handling project: next generation systems transforming performance
A major baggage transformation at Melbourne Airport is redefining how airports manage capacity, efficiency and passenger flow through next-generation automated technology.
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Passenger journey
ReporteReport: Innovating the baggage handling operation
Airports worldwide are rethinking baggage operations as volumes rise and complexity grows. This eReport explores how innovation, data and resilience are reshaping performance across the baggage journey.
ArticleNarita Airport’s data-driven strategy for sustainable capacity growth
As Japan’s workforce ages and passenger demand rises, Narita International Airport is pursuing capacity growth without increasing headcount. Executive Officer Shinichiro Motomiya explains how the airport is using data integration, targeted automation and embedded sustainability to build flexible infrastructure for the next three decades.
NewsLondon City Airport to open first luxury passenger lounge in 2027
London City Airport will open its first premium passenger lounge in partnership with Aspire Pre-Flight Hospitality in early 2027.
NewsTSA and Google Wallet launch touchless identity verification for PreCheck travellers
TSA has partnered with Google Wallet to make touchless identity verification available to more TSA PreCheck travellers.
NewsEuropean airports recognised for innovation, sustainability and passenger experience excellence
Airports across Europe were recognised for achievements in innovation, sustainability, digitalisation and passenger experience at the 2026 awards.
NewsLondon Gatwick boosts overnight transport links for peak summer travel
London Gatwick is expanding overnight rail and bus services to support summer travel demand and improve sustainable airport access.
NewsCologne Bonn Airport partners with Uber to expand passenger transport options
Cologne Bonn Airport has launched a new partnership with Uber, introducing a dedicated pick-up zone for arriving passengers.
NewsZurich Airport raises liquid limits following completion of CT scanner rollout
Passengers departing from Zurich Airport can now carry liquid containers up to two litres following the completion of a major security upgrade.
NewsPicture of the week: Glasgow Airport celebrates 60 years with exclusive Glengoyne whisky release
A limited edition Highland single malt has been launched at Glasgow Airport, combining Scottish heritage, travel retail and a milestone anniversary.
NewsMontreal Metropolitan Airport welcomes first passengers as commercial operations begin
The opening marks a significant milestone for the Greater Montreal region, introducing a new commercial airport gateway and expanded air connectivity.
NewsPicture of the week: Miami airport celebrates FIFA World Cup opening day with samba spectacle
Samba dancers, drummers and acrobats helped transform Miami International Airport into a World Cup celebration hub for travellers.
NewsPicture of the week: Snoopy and the Peanuts gang bring summer sports fun to Changi Airport
From giant character displays to play zones and exclusive merchandise, Changi Airport is turning the school holidays into a Peanuts adventure.
NewsMunich Airport achieves Level 3 accreditation for passenger experience excellence
Munich Airport has secured a major customer experience accreditation recognising improvements across passenger services and airport operations.
NewsSan Francisco Airport launches World Cup fan activations across terminals ahead of tournament
San Francisco International Airport is preparing for FIFA World Cup travellers with themed entertainment and interactive terminal experiences.
NewsPicture of the week: Heathrow appoints first Poet in Residence for 80th anniversary celebration
Heathrow Airport marks eight decades of global connectivity with a large scale poetry installation visible only from the skies above London.
NewsScaling baggage innovation: From pilot projects to operational reality
Transforming baggage innovation from concept to daily operations remains a critical challenge for airports worldwide. International Airport Review’s upcoming webinar examines how data visibility, targeted automation and infrastructure modernisation are reshaping baggage handling at Aruba and Amsterdam Schiphol airports, offering practical insights for operators navigating the journey from pilot projects to business-as-usual implementation.