Passenger journey
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Passenger journey
InterviewAirport baggage handling project: next generation systems transforming performance
A major baggage transformation at Melbourne Airport is redefining how airports manage capacity, efficiency and passenger flow through next-generation automated technology.
ArticleSEA Gateway Project transforms passenger experience at Seattle airport
Seattle Tacoma International Airport is reshaping the passenger journey through major terminal upgrades focused on efficiency technology and operational resilience ahead of summer travel.
ReporteReport: Innovating the baggage handling operation
Airports worldwide are rethinking baggage operations as volumes rise and complexity grows. This eReport explores how innovation, data and resilience are reshaping performance across the baggage journey.
ArticleNarita Airport’s data-driven strategy for sustainable capacity growth
As Japan’s workforce ages and passenger demand rises, Narita International Airport is pursuing capacity growth without increasing headcount. Executive Officer Shinichiro Motomiya explains how the airport is using data integration, targeted automation and embedded sustainability to build flexible infrastructure for the next three decades.
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Passenger journey
NewsStansted Airport strikes set to proceed as ABM defends pay offer
Disruption is expected at London Stansted Airport as strike action moves forward, with ABM responding to union claims and detailing plans to maintain services.
NewsVienna Airport lounge named Europe’s best for third consecutive year
Vienna Airport has strengthened its premium passenger experience credentials after its flagship lounge received another major international industry recognition.
ArticleEzeiza Airport opens world’s largest airport gym for passengers and staff
Ezeiza International Airport is redefining airport wellbeing through a large scale fitness facility designed for both passengers and airport employees.
NewsKrakow Airport opens major new duty free retail development
Krakow Airport is strengthening its passenger retail offering through a new duty free development focused on passenger experience and regional identity.
NewsIstanbul Airport expands private aviation offering with new premium terminal
Istanbul Airport is expanding its premium aviation infrastructure with a new terminal aimed at enhancing luxury travel and global connectivity.
NewsLondon Luton Airport achieves major customer experience accreditation milestone
London Luton Airport has secured a major customer experience accreditation milestone, highlighting improvements in passenger satisfaction, accessibility and overall airport service standards.
NewsPicture of the week: Miami Airport hosts first terminal pet adoption event
Passengers and airport staff met adoptable pets inside Miami International Airport during a special event celebrating National Adopt a Shelter Pet Day.
NewsSan Francisco Airport launches visitor pass programme beyond security screening
A new programme at San Francisco International Airport now allows non-travelling visitors to enter secure terminal areas and experience the airport beyond security.
NewsDenver International Airport launches touchless bag drop for Southwest passengers
A new touchless bag drop service at Denver International Airport aims to speed up passenger journeys, combining biometrics and TSA PreCheck to enhance efficiency and convenience.
NewsFirst wave of speakers announced for International Airport Summit 2026
International Airport Summit is back for another year of thought leadership panel discussions, fireside chats and roundtable discussions.
NewsPicture of the week: United launches Make More Wishes events across seven US hub airports
Children and families are given rare access to aviation experiences as United expands its long-standing Make-A-Wish partnership across key US airports.
NewsBilly Bishop Airport launches sound based calm initiative for inclusive passenger experience
A new initiative at Billy Bishop Airport is helping passengers feel calmer and more supported, using sound based tools designed to reduce stress in busy terminal environments.
ArticleThe Changi experience: Inside one of aviation’s most recognised brands
Singapore Changi Airport is evolving beyond operational excellence to position itself as a destination shaped by seamless connectivity, memorable passenger experiences and integrated marketing.
ArticleData in action: Why airports can’t afford to get this wrong
Senior airport leaders at International Airport Summit 2025 questioned the industry’s rush toward AI and advanced analytics, arguing that foundational data governance, trust and operational focus remain the critical barriers to extracting value.
ArticleLondon Stansted Airport: Undertaking a transformative expansion
London Stansted is undergoing an extensive five-year programme to develop the airport, with the project consisting of a significant terminal expansion and the installation of new security technology
ArticleBaggage handling trends transforming modern airport operations
International Airport Review outlines the key trends driving modern airport baggage handling, such as automation, advanced technology integration, and sustainability initiatives.