International Airport Review Awards 2017

International Airport Awards 2017At the end of August, voting closed on the inaugural International Airport Review Awards – part of a celebration of International Airport Review’s 20th year. The response was unprecedented. More than 130 entrants put their names forward in at least one of our nine categories from Airside Operations to Passenger Experience. 77,000 people logged on to have their say leaving us with a gargantuan task to whittle down the list of entrants to 27. We present below a list of the applicants who we believed have been leading their fields over recent years.

Airside Operations

Airside Operations

Successful entrants were expected to provide an example or examples of how they had maximised the efficiency of their airside operations. This might be by reducing error, saving time or effort or increasing output. The passenger should either remain unaffected by the change or benefit, and it should have blended seamlessly with existing operations.

Shortlist:

BBHS A/S logoBBHS

View original submission

Who are they?

  • A Danish company working to improve baggage handling. They employ a system, a solution, to ‘change’ the operating costs of the process and ‘improve customer experience’

What have they done?

  • Created the BBHS System Solution and installed it in Bilund Airport in 2014

What have been the benefits?

  • BBHS claim the system cuts manual lifting by 95%
  • Cuts lost or mishandled luggage by 50%
  • In Bilund Airport, work-related injuries are reportedly down by 38%
  • They won a Danish Work Environment Award in 2016

Hong Kong International Airport

Leidos

Air Traffic Control

Air Traffic Control

Again, the key word is efficiency. We want the winner here to have proven they have maximised the efficiency of their own or a client’s flight arrivals and departures in an innovative way. Entrants could earn the top spot by besting a variety of inclement conditions, improving the safety of aircraft or making changes to air traffic control that helped streamline other areas of airport operations.

Shortlist:

NATS

PT Angkasa Pura logoPT Angkasa Pura II

View original submission

Who are they?

  • Subsidiary of the Indonesian Department for Transport responsible for the management of airports

What have they done?

  • Over seven years have been consistently increasing Air Traffic Movements (ATM) per hour at Soekarno-Hatta International Airport on its three runways. In 2011 they had 52 ATM/hr, in 2014 they had 72 and by next year they aim to have 86
  • They enlisted the services of the UK’s National Air Traffic Services and have implemented a number of their recommended improvements including a new taxiway, Apron Movements Control new assignments, a new terminal with the capacity for 25m passengers every year and ‘optimization’ of terminals one and two

What have been the benefits?

  • In 2017, they have been successful with trials at 86 ATM/hr and so seem hopeful that they can wheel it out completely next year

Swiss International Airlines

Construction and Design

Construction and Design

Entrants in this category updated or revitalised their airports. We were looking not only for those who improved services for passengers, other customers or employees, but also those who managed to undertake big projects while avoiding the huge disruptions that usually accompany them.

Shortlist:

Brisbane Airport

Chicago Rockford International Airport

Phoenix Sky Harbor International Airport

Environmental Awareness

Environmental Awareness

We were open to applicants who had cut their environmental impact in a number of ways – be that carbon, waste or noise. Implementing programmes or creating innovative solutions to the problem of pollution was one of the criteria we were looking for, but we also wanted to see some numbers, some proof of effect. High performers were able to show that the steps they have made are working and they are committed to reducing their footprint into the future.

Shortlist:

Gatwick Airport logoGatwick Airport

View original submission

Who are they?

  • The second time appearing in one of our shortlist, Gatwick is the UK’s second largest airport by passenger numbers and the busiest single-runway airport in the world

What have they done?

  • First to dispose of Category 1 waste on site and convert it – and all organic waste – into energy to heat airport facilities
  • Sort waste in-house
  • Joined the RE100 coalition
  • Operate within EU annual limit values for air pollutants
  • Using electric or hybrid vehicles in taxi
  • Various other innovations over an 18-month period
  • Purchase 100% renewable energy

What have been the benefits?

  • In spite of a 40% rise in passenger numbers since 2010, they have either reduced or maintained the same environmental footprint
  • Increase recycling rate from 52% in 2016 to 60% in 2017 and 70% next year
  • A carbon neutral airport with triple certification from the Carbon Trust for reducing their emissions
  • Reduced emissions by 75% for taxi vehicles
  • Cut water consumption by 24% since 2010
  • Set to impose charges on A320s not modified to cut whining noise by 2018

Hamad International Airport

Minneapolis – St Paul International

Security

Security

With airport security a consistently hot topic in our magazine, we wanted our winner to be an airport or provider who reflects this changing nature by keeping abreast with the latest developments in process and technology. The speed with which passengers are processed is important but secondary to their safety. We wanted to see innovative steps that maximise the safety and security of both passengers and cargo.

Shortlist:

Budapest Airport

Heathrow International Airport

Synectics logoSynectics

View original submission

Who are they?

  • Designers of end-to-end security and surveillance solutions. Their systems are used in the banking, gambling and airport sectors to name a few

What have they done?

  • Designed and delivered an integrated security management system for Jakarta’s Soekarno-Hatta International Airport (Terminal 3)
  • Based around Synergy 3, Synectics’ command and control software platform for complete situational awareness across the terminal

What are the benefits?

  • Manage and monitor 6,000 integrated safety and security edge devices located throughout the terminal
  • Integrates 168 channels of intelligent video analytics to enable automated security intelligence
  • Data from analytics alerts displayed on site maps show staff where incidents/potential threats are
  • Includes traffic management around terminal apron, perimeter protection, intrusion detection, exit lane monitoring, cargo loading zone security, virtual turnstiles, removed and left object detection, passenger counting and automatic PTZ tracking

Technological Solutions

Technological Solutions

We wanted to see ideas that took scientific progress and applied it to an airport environment to the benefit of its users or staff. This might be reapplying a technology already in the public domain in a new and innovative way or employing something unseen outside of airports. The steps should be industry changing. We would hope that every airport in the world could adopt the same technology and see benefits.

Shortlist:

IATA

ICM Airport Technics

Avtura

Terminal Operations

Terminal Operations

Like airside operations, we expected examples of maximising efficiency. Obviously, he difference being we wanted the solutions in this instance to be on the terminal side of things. Entrants might reduce error, save time or effort, or increase their output. Again, the passenger should either be unaffected or benefit from the change and it should integrate seamlessly with existing operations.

Shortlist:

Amorph SystemsAmorph Systems

View original submission

Who are they?

  • German tech solutions company doing passenger flow analysis and advanced forecasting

What have they done?

  • Launched Fraport AG in Frankfurt Airport
  • First company on the marker using an agent-based simulation engine to predict passenger flows
  • In 2016, Fraport AG integrated an Amorph Systems planning solution called Planning Studio on the same platform

What were the benefits?

  • Terminal operators could foresee waiting times
  • Integration enabled hub airport to work fluently without technical disruptions between terminal planning and terminal operations
  • Planners can create and evaluate new routing alternatives for passengers in case of disruptions or overflows

 Gatwick Airport logoGatwick Airport

View original submission

Who are they?

  • The UK’s second largest airport and the busiest single-runway airport in the world, London Gatwick sees more than 40m passengers come and go every year

What have they done?

  • Shifted operations of three of their biggest airlines so that all their flights took off from the same terminal
  • It is hoped this will improve passenger experience and continue to drive operational efficiency and growth

What have been the benefits?

  • The main point here was that it was handled efficiently
  • The work was carried out over a 72-hour period in January
  • Three rehearsals and 37 operational trials in the run up
  • 500 separate activities were completed with no loss in capability to the hugely busy airport

NIIT Technologies logoNIIT Technologies Ltd 

View original submission

Who are they?

  • IT solutions company. Work in application development, testing services, infrastructure management and digital services

What have they done?

  • Collaborated with SITA to optimise operations at ten major Indian airport
  • Airport Operations Centre synchronizing all processes and sub-processes across passengers, baggage and aircraft levels was set up
  • Centralised data centre set up at Chennai and disaster recovery centre at Kolkata
  • Set up Airport Operational databases to address gaps in management system

What were the benefits?

  • Paved way for collaborative decision making among all airport partners including Air Traffic Control, Airline Operators and Airport Ground Handlers
  • On-time performance at Chennai Airport up from 68% to 87%
  • Operations handled an 8.5% increase in flight capacity and added 280% more flights
  • Helped schedule changes and minimise delays
  • The DC/DR setup enabled quick transition in event of disaster – during major flooding in Chennai, data centre and airport shut down. Services restored in less than 15 minutes with no impact to operations at all other airports

Revenue Generation

Revenue Generation

Ideas that changed the scope of non-aeronautical money generation within airports impressed us most here. Whether using current infrastructure or new products, the winner must show they have seen an outstanding return on investment or that there is scope for them to do so.

Shortlist:

BLIP Systems

Brisbane Airport

concessionaire analyzerConcessionaire Analyzer +

View original submission

Who are they?

  • The company’s headquarters are at Malta International Airport. Provide analysis for revenues in airports and malls

What have they done?

  • They aim to help airports manage their concessions by replacing the manual input of data and allowing them to control, manage, analyse and boost their non-aeronautical revenues
  • Used in Bristol, Manchester, London City, Quito and Antigua airports

What were the benefits?

  • Airports can measure non-aeronautical performance with real-time capabilities to understand trends, influence tactics and maximise potential
  • Manage concession contracts
  • Cut man-hours required to invoice concessions
  • Slots in with existing POS solutions

Passenger Experience

Passenger Experience

Airports or providers showed they had gone above and beyond to enhance their passengers’ experience from check-in to take off. The entrants’ innovation must directly affect their passengers. This might be through the implementation of mobile technology, improved signage, more comfortable waiting areas or anything that smooths the journey for flyers. It should also affect as many passengers as possible and not be confined to a specific class.

Shortlist:

Perth Airport logoPerth Airport

View original submission

Who are they?

  • Australia’s fourth biggest airport, Perth, like Brisbane, is growing fast. Passenger numbers trebled from 2002 to 2012

What have they done?

  • Invested $1billion in redevelopment
  • $300m domestic terminal
  • New cloud-based check-in system for off-site check-in
  • Launched a new best practice website and mobile app
  • Engaged with passengers and community using social media
  • World-class internet and Wi-Fi services
  • Worked with Tourism WA so international aerobridges depict iconic Western Australia scenery
  • Installing smart gates

What were the benefits?

  • Perth has jumped from being consistently bottom of the Australian Competition and Consumer Commission’s rankings in 2015 to top last year
  • They won the Skytrax Award for Best Staff Service Australia/Pacific

Las Vegas McCarran Airport

PT Angkasa Pura logoPT Angkasa Pura II

View original submission

Who are they?

  • Another repeat entrant, PT Angkasa Pura is a subsidiary of the Indonesian Department for Transport responsible for the management of airports

What have they done?

  • Where most of the time, air-travel applications are produced by airlines, Angkasa Pura has developed its own for all 13 of its airports

What are the benefits?

  • Personalised (Profile), to treat passenger as a special customer with specific information, latest news and personalized ads
  • Push announcement, to show flight information and terminal information system
  • Location context, to show wayfinding (maps) around terminal such as: executive lounge, baggage packaging, free wi-fi, praying room (musholla), nursery room, kid zone, rest area
  • Shopping Merchant, to integrate payment among shopping merchant at the airport
  • Digital Interaction, to enable digital feedback and customized survey
  • e – Commerce, to commercialize an online market place
  • Airportainment, to entertain passenger
  • Multi transport integration features – customers can book a taxi before arriving at the airport

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