Currently, the aviation industry is advancing to a place where companies see themselves not just as an airport or an airline, but more a mobility or travel eco-system. Georg Baust, Managing Consultant at Lufthansa Consulting, explores the new avenues that are available to the sector to provide a ‘door-to-door’ travel…
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Georg Baust | Senior Consultant | Lufthansa Consulting
Traditionally enjoying a troublesome relationship, airports and airlines are beginning to realise that they share the same objective: ensuring customer satisfaction.