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SITA, the air transport communications and IT solutions provider, has developed a hybrid check-in solution in collaboration with Australian carrier Virgin Australia. The new check-in facility was launched in November 2015 at Perth Airport’s new domestic terminal. The installation included the world’s first single hardware common-use hybrid desks that can quickly switch from self-service bag drop mode to full-service traditional counters. The technology enables the airline to provide varying levels of self-service based on airline and passenger preferences all from the one common-use platform. Hybrid desks quickly switch from self-service bag drop points to traditional counters Ilya Gutlin, SITA President, Asia Pacific, said: “This is a very exciting time for both Virgin Australia and SITA. The airline’s new domestic terminal at Perth Airport has been designed to manage passengers quickly and with the level of service they want. Working together with Virgin Australia has allowed us to combine our innovative ideas and deliver this ground-breaking technology." The hybrid desks are the world’s first implementation of the latest IATA specifications which support both agent desk operations and self-service bag drop using a single set of hardware.
SITA, the air transport communications and IT solutions provider, has developed a hybrid check-in solution in collaboration with Australian carrier Virgin Australia. The new check-in facility was launched in November 2015 at Perth Airport’s new domestic terminal. The installation included the world’s first single hardware common-use hybrid desks that can quickly switch from self-service bag drop mode to full-service traditional counters. The technology enables the airline to provide varying levels of self-service based on airline and passenger preferences all from the one common-use platform. Hybrid desks quickly switch from self-service bag drop points to traditional counters Ilya Gutlin, SITA President, Asia Pacific, said: “This is a very exciting time for both Virgin Australia and SITA. The airline’s new domestic terminal at Perth Airport has been designed to manage passengers quickly and with the level of service they want. Working together with Virgin Australia has allowed us to combine our innovative ideas and deliver this ground-breaking technology." The hybrid desks are the world’s first implementation of the latest IATA specifications which support both agent desk operations and self-service bag drop using a single set of hardware.
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Hybrid check-in technology installed at Perth Airport

21 December 2015 | By Katie Sadler, Digital Content Producer, International Airport Review

New check-in technology developed by SITA has been installed at Australia’s Perth Airport providing hybrid desks that can quickly switch from self-service bag drop mode to full-service traditional counters.