Creating a personalised airport experience for Aena’s 411 million passengers

Posted: 4 September 2024 | Holly Miles, Roberto Martin Davara | No comments yet

Watch this exclusive video interview with the Head of Facilitation and Passenger Experience at Aena.

Join us for an exclusive interview with Roberto Martín Davara, Head of Facilitation and Passenger Experience at Aena, recorded at the Passenger Terminal Expo in Frankfurt.

Roberto shares valuable insights on emerging passenger trends, emphasising the increasing demand for sustainability within airports and the shift towards a more personalised airport experience that balances seamless automation with human touch assistance.

Discover how Aena, the world’s largest airport operator by passenger numbers, leverages a holistic data-driven approach to inform their customer experience (CX) strategy. Learn about their innovative efforts to personalise the travel experience for the 411 million passengers who passed through their airports last year.

“Airports for you” is the guiding mantra at Aena.

Watch this interview to learn more about their commitment to enhancing the airport experience.

Reserve your FREE place

Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

16 Oct 2025 | 14:00 PM BST | FREE Virtual Panel Discussion

Join us for this interactive session where industry leaders will explore how airports are adapting to the needs and values of Gen Z, the first truly digital-native, socially conscious, and tech-savvy generation.

What You’ll Learn:

What drives Gen Z travel decisions, and how to respond
How to harness digital tools, social media, and mobile-first strategies
How sustainability, inclusivity, and personalised experiences shape Gen Z’s airport expectations
Real-world examples from leading airports that are successfully engaging younger travellers

Don’t miss your chance to learn from the airports leading this change – Register Now – It’s Free!

Related organisations

AENA

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Latest News

Creating a personalised airport experience for Aena’s 411 million passengers

Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

Related topics

Related organisations

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Latest News

Creating a personalised airport experience for Aena’s 411 million passengers

Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

Related topics

Related organisations

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