AI improves Munich Airport’s car rental experience
Posted: 24 March 2023 | International Airport Review | 1 comment
Munich Airport has improved customer service around car renting by utilising an innovative artificial intelligence (AI) software that reduces wait times and ensures transparency with the consumer.
Innovative scanning tunnel at Munich Airport car rental centre
Munich Airport has improved customer service around car renting by utilising an innovative artificial intelligence (AI) software. The software, installed in a scanning tunnel, documents a vehicle’s condition in a matter of seconds, thereby reducing wait times and ensuring transparency with the consumer.
The innovative scanning tunnel has been installed in the car rental centre at Munich Airport. It allows for a fully automated documentation of a vehicle’s condition in just a few seconds.
Automatic documentation of damage saves time and ensures transparency
Car rental customers drive their rental car through a structure at the entrance and exit of the parking garage. The cameras installed there capture the car from various angles, and the data obtained is automatically evaluated and documented by AI in real time. Within a minute, the information is available to the vehicle check-in staff for the return process. Travellers thus benefit from maximum transparency and a 100% objective assessment of liability for damage. This is because any changes to the vehicle’s condition, arising between the beginning and end of the rental period, are clearly documented by the seamless inspection.
Munich Airport is the first in Europe to deploy this innovative AI technology and is establishing the software to all car rental firms stationed at the airport.
Since it was installed, around 60,000 vehicles have passed through the automated damage scanner. Implementation at other German and international airports are being planned.
New report from International Airport Review: Securing Airports in an Evolving Threat Landscape
International Airport Review has brought together top voices from across the global aviation security sector, including International Civil Aviation Organization (ICAO), ACI World, Fraport, Qatar Civil Aviation Authority, Winnipeg Airports Authority, and Smiths Detection to examine today’s most pressing airport security challenges and emerging threats.
This expert-led report provides a strategic assessment of the vulnerabilities facing airports in 2025, encompassing cyber-attacks, drone incursions, evolving geopolitical risks, and emerging technologies.
The result is a practical, insightful guide to strengthening airport resilience, anticipating risks before they escalate, and keeping your airport off the front page
Download the report for free and stay ahead of the security curve – READ FOR FREE NOW!
Related topics
Airport development, Airside operations, Artificial intelligence (AI), Operational efficiency, Passenger experience and seamless travel, Robotics
Chief Executive Officer
CEO
Chief Operating Officer
Head of Operations, Safety and Emergency
Chief Strategy Development Officer
Head of Operations
Airport General Manager
CEO
Chief Executive Officer
hello all,
i like a lot this idea.
i would like to know the name of the Firma who install this equipment.
thanks in advance
Alejandro