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Terminal operations

Five minutes with Esther Nitsche

30 October 2024 | By Esther Nitsche

International Airport Review Editor, Holly Miles, spoke to Esther Nitsche, Vice President of Operational Excellence at Fraport, about ORAT and how they ensure operational excellence at their airports.

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Mumbai airport’s ‘Pawfect’ scheme returns, offering emotional support dogs to ease passengers

29 October 2024 | By Gabriel Higgins

Chhatrapati Shivaji Maharaj International Airport has announced the return of its ‘Pawfect’ scheme, to ease passengers in terminal 2.

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John F. Kennedy International Airport to install state-of-the-art security checkpoints for its new terminal

25 October 2024 | By Gabriel Higgins

John F. Kennedy International Airport has announced that it will install state-of-the-art security checkpoints in partnership with K2 Security Screening Group for its new terminal.

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Budapest Airport’s new initiatives enhance travel experience for passengers with hidden disabilities

25 October 2024 | By Gabriel Higgins

Budapest Airport has announced several initiatives to help passengers with hidden disabilities travel with ease, with passengers now able to indicate already when booking their flights if they need special assistance.

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Emirati culture and hospitality headline at Zayed International Airport

25 October 2024 | By Elena Sorlini

Elena Sorlini, Managing Director and Chief Executive Officer at Abu Dhabi Airports, shares her insight as CEO of one of the biggest airports in the world, and details how connectivity, innovation and sustainability will shape the future vision of Zayed International Airport.

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Preparing for the future of travel at Denver Airport

25 October 2024 | By Phillip Washington

In an exclusive interview with Holly Miles, Editor of International Airport Review, Phillip Washington, CEO of Denver International Airport (DEN), sheds light on the airport's recent achievements and ambitious future plans. From record-breaking passenger numbers to innovative security measures and sustainability goals, Denver Airport is gearing up for a transformative future…

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London Stansted Airport announced a five-year investment plan worth £1.1bn

16 October 2024 | By Gabriel Higgins

London Stansted Airport has announced a five-year £1.1bn investment programme, with the centrepiece of the plans being a £600m extension to the airport’s existing terminal, which will create a bright spacious environment.

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Toronto Pearson International Airport hosted an immersive airport tour for passengers with autism or neurodivergent needs

7 October 2024 | By

Toronto Pearson International Airport (YYZ) in partnership with Autism Ontario and Air Transat, hosted its second annual ‘Ready, Set, Fly…with YYZ,’ for those with autism or neurodivergent needs.

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Customer Experience Summit and Exhibition hosted at the world’s busiest airport last week in Atlanta

30 September 2024 | By

Airports Council International World opened its annual ACI World Customer Experience Summit and Exhibition in Atlanta, with Hartsfield-Jackson Atlanta International Airport hosting the event.

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Largest airport solar array in U.S. is being built for John F. Kennedy International Airport

24 September 2024 | By Gabriel Higgins

John F. Kennedy International Airport begins construction of a 12-megawatt energy system to help power its new Terminal One, as part of its efforts towards making the airport environmentally sustainable.

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Salvador Bahia Airport offers passengers a virtual tour of its Sustainability Complex

20 September 2024 | By Gabriel Higgins

Salvador Bahia Airport offered passengers a virtual tour of its Sustainability Complex, which has reduced its carbon emissions by 89% and water use by 40%, since 2018.

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Passengers can experience the Kelp Forest now at Ontario International Airport’s Terminal 4

18 September 2024 | By Gabriel Higgins

Ontario International Airport has in collaboration with the California Science Centre, set up an event for passengers to experience the Kelp Forest, as part of its efforts to create unique experiences for travellers.

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Salvador Bahia Airport will renovate its food court with Bahian culture at the forefront of its design

16 September 2024 | By Gabriel Higgins

Salvador Bahia Airport will renovate its food court with an increased capacity of 20%, with construction taking place from September to December, in two stages to mitigate disruption.

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New Electronic Travel Authorisation charge could mean London Heathrow Airport lose 4 million passengers-a-year

13 September 2024 | By Gabriel Higgins

London Heathrow Airport may lose 4 million passengers a year after, the UK government announced that they will be expanding its Electronic Travel Authorisation charge to all foreigners, excluding citizens of UK and Ireland, from April 2025.

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Brisbane Airport to undergo massive revamp of its International Terminal costing AU$5 Billion

13 September 2024 | By Gabriel Higgins

Since opening 29 years ago, the International Terminal of Brisbane Airport will undergo a $AU5b revamp, that will revolutionise the passenger experience, along with meeting the Australian Government standards for security by the end of 2025, development will finish in 2027.

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Terminal operations