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Passenger experience and seamless travel

news

London City Airport to introduce drop-off charge for all vehicles

4 November 2025 | By Gabriel Higgins

Drop-off charge aims to reduce congestion, emissions, and support sustainable travel at London City Airport.

news

London Luton Airport wins back-to-back UK Customer Experience Awards for passenger-focused service excellence

3 November 2025 | By Gabriel Higgins

London Luton Airport has secured gold and silver awards at the UKCXA, recognising its outstanding service culture and exceptional care for passengers, including those needing assistance.

article

How should airports be appealing to Gen Z passengers?

3 November 2025 | By Gabriel Higgins

International Airport Review’s recent webinar on Gen Z passengers explored how to engage this digitally native, socially conscious segment of passengers, featuring insights from Brussels, Copenhagen and Athens airports.

news

iGA Istanbul Airport signs sister airport agreement with Sydney to boost connectivity and passenger services

31 October 2025 | By Gabriel Higgins

iGA Istanbul Airport has partnered with Sydney Airport to enhance global connectivity, promote destinations, and increase passenger and cargo traffic between the two cities.

news

Picture of the week: Changi Airport launches FlightSaver Assurance to reward travellers with vouchers for delayed departures

31 October 2025 | By Gabriel Higgins

This week’s Picture of the Week features Changi Airport Group’s new FlightSaver Assurance, a Changi App feature that rewards passengers with e-vouchers when flights are delayed by three hours or more.

video

Leveraging data and technology to deliver personalised CX | International Airport Summit ’25 preview

31 October 2025 | By International Airport Summit

In this International Airport Summit 2025 preview Gerri Sinclair discussed leveraging data and technology to deliver truly personalised passenger experiences.

news

Finavia completes Rovaniemi Airport departures hall expansion

30 October 2025 | By Gabriel Higgins

Rovaniemi Airport’s departures hall has been expanded with new facilities, natural light, and improved ground traffic arrangements, enhancing passenger experience and supporting regional tourism.

news

Birmingham Airport launches new AI-powered improvements to passenger experience

30 October 2025 | By International Airport Review

Birmingham Airport unveils a new AI-powered passenger experience programme, featuring real-time updates and a virtual assistant to enhance journey efficiency and independence.

news

Aeroporti di Roma introduces new AI Virtual Assistant

29 October 2025 | By Gabriel Higgins

Aeroporti di Roma introduces a new AI-powered Virtual Assistant at Fiumicino Airport, offering real-time travel support, multilingual assistance, and a smoother passenger experience.

news

Brisbane Airport opens new CT screening point

29 October 2025 | By Gabriel Higgins

Brisbane Airport has unveiled its new northern security screening point for Qantas passengers, featuring advanced CT technology that speeds up screening and enhances convenience.

article

Boardroom battlefield: where nature meets strategy

29 October 2025 | By Sigrún Björk Jakobsdóttir

Sigrún Björk Jakobsdóttir CEO of Iceland Regional Airports - a speaker at this year's International Airport Summit 2025 - shares how Iceland’s regional airports are embracing volcanic resilience and Arctic growth. With strategic leadership, partnerships, and funding, a sustainable future for northern and eastern connectivity is emerging.

news

Toronto Pearson launches two pilot programmes for AI innovation and start-ups

28 October 2025 | By Gabriel Higgins

Toronto Pearson Airport is expanding its supplier network with two six-month pilot programmes, tapping startups and AI to enhance efficiency, passenger experience, and operational resilience.

article

eReport: Rethinking security for smart airports

28 October 2025 | By International Airport Review

Access your free eReport and discover how leading airports are transforming security from a bottleneck into a strategic advantage.

news

Heathrow Airport temporarily renamed Terminal 4 as ‘Terminal Paw’

27 October 2025 | By Gabriel Higgins

Heathrow Airport has renamed Terminal 4 as ‘Terminal Paw’ to celebrate the return of its beloved bears, Doris and Edward, in a heartwarming new advert.

news

Manchester Airport to face further disruption due to strikes

27 October 2025 | By Gabriel Higgins

Aer Lingus cabin crew at Manchester Airport will stage additional walkouts in November after rejecting a pay offer they say fails to address low wages.

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Passenger experience and seamless travel