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Passenger experience and seamless travel

Airport Leader’s Forum Report 2025

10 March 2025 | By International Airport Review

Sign in to read this free report and gain an insight into the challenges faced by International Airport Review's Advisory Board members.

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Hamilton International Airport upgrades terminal with Porter Airlines partnership for enhanced passenger experience

7 March 2025 | By Gabriel Higgins

TradePort and Porter Airlines collaborate to upgrade Hamilton International Airport, introducing new flights and improved facilities for sustainable growth and better travel.

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Clarins and Air France launch exclusive spa at LAX offering complimentary skincare treatments for premium passengers

7 March 2025 | By Gabriel Higgins

Clarins and Air France open a spa at LAX, providing premium passengers with complimentary skincare treatments and a luxurious pre-flight experience.

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Inside Riyadh’s mega-airport project: King Salman International Airport

7 March 2025 | By Holly Miles, Mammen Tharakan

Get an exclusive behind-the-scenes look at the King Salman International Airport (KSIA) and its pivotal role in Saudi Arabia's Vision 2030.

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ACI EUROPE urges extension of operating aid for regional airports to safeguard connectivity

5 March 2025 | By Gabriel Higgins

ACI EUROPE calls for extending operating aid to regional airports to protect vital air connectivity and ensure economic sustainability across Europe.

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Over 10,300 people use Philadelphia International Airport’s Wingmate Guest Pass since launch

5 March 2025 | By Gabriel Higgins

More than 10,300 people have enjoyed Philadelphia International Airport’s Wingmate Guest Pass, allowing non-ticketed guests to access amenities and spend time with loved ones.

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The Zurich Airport Innovation Hub: A conversation with Coralie Klaus-Boecker

5 March 2025 | By

Holly Miles, Editor of International Airport Review, spoke with Coralie Klaus Boecker, Head of the ZRH Innovation Hub at Zurich Airport, to delve into the hub's formation, its goals, and how they're approaching the challenge of fostering innovation, particularly regarding finding the right talent to drive this initiative.

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YVR’s Chief planning Optimisation Officer speaks about the challenges and innovations of the role

4 March 2025 | By Gabriel Higgins

At the International Airport Review's 2024 Summit in Amsterdam, Editorial Assistant, Gabriel Higgins, spoke to Gerri Sinclair, Chief Prioritisation Planning and Performance Optimisation Officer, at Vancouver International Airport, about strategic optimisation, focusing on performance improvement and planning for future growth.

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Québec City Jean Lesage International Airport trials CATSA Plus screening line with CT X-ray technology for smoother security

28 February 2025 | By Gabriel Higgins

Québec City Jean Lesage International Airport is the first in Canada to trial CATSA Plus, offering faster security with CT X-ray technology for travellers.

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Schiphol Airport and KLM test self-driving baggage vehicle to improve airport efficiency and sustainability

28 February 2025 | By

Schiphol and KLM, in partnership with Aurrigo, are testing a self-driving baggage vehicle to optimise baggage handling and enhance airport sustainability.

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Bahrain Airport’s game-changing strategies for 2030 and beyond

28 February 2025 | By Holly Miles, Mohamed Albinfalah

Watch this exclusive interview to discover Bahrain Airport's bold vision.

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Government approves London Gatwick Airport expansion with focus on jobs, sustainable fuel, and improved transport links

27 February 2025 | By Gabriel Higgins

London Gatwick Airport's expansion, backed by Unite, promises 14,000 jobs and £1bn annual economic boost, but calls for SAF production and better infrastructure coordination grow.

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Pittsburgh International Airport launches ‘We Got You’ initiative to enhance passenger support and experience

26 February 2025 | By Gabriel Higgins

The ‘We Got You’ initiative aims to improve passenger experience with real-time assistance, support, and seamless guidance during unexpected events at Pittsburgh International Airport.

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A new vision for global airport excellence under ACI World’s new Director General: Justin Erbacci

26 February 2025 | By Holly Miles

In a recent interview, Justin Erbacci, the new Director General of ACI World, outlined his strategic approach for guiding airports towards global operational excellence, exploring his vision and drawing on his own words to illustrate his priorities.

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Major disruptions expected at Munich Airport as 48-hour strike threatens flight operations

25 February 2025 | By Gabriel Higgins

A 48-hour strike at Munich Airport from Feb 27-28 will cause flight cancellations, delays, and disruptions to services as workers demand better conditions.

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Passenger experience and seamless travel