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Passenger experience and seamless travel

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TSA to enforce REAL ID rules from 7 May at all US airport checkpoints

14 April 2025 | By Gabriel Higgins

From 7 May, US passengers must show REAL ID-compliant ID at TSA checkpoints or face delays and possible denial.

news

Global airport rankings reveal resilience as major hubs grow passenger numbers and reclaim top positions

14 April 2025 | By Gabriel Higgins

ACI World’s 2024 rankings highlight airports’ strong recovery, with Atlanta, Dubai and Shanghai leading international passenger growth and global connectivity.

news

Nashville International Airport celebrates Icelandair’s inaugural non-stop flight to Keflavik with festive gate party

11 April 2025 | By Holly Miles

Music, dance, and Icelandic flair highlight the launch of BNA’s newest international route.

news

New shopping and culinary world opens at Nuremberg Airport

11 April 2025 | By Holly Miles

After several months of renovation, the airport's duty-free shopping area has been expanded and now offers passengers a unique experience.

news

Venice Marco Polo Airport advances zero emissions plan with new pneumatic waste collection system

10 April 2025 | By Gabriel Higgins

Venice Airport installs innovative Envac waste system, cutting emissions and improving efficiency as part of its 2030 sustainability goals.

news

Easter travel chaos looms at London Gatwick Airport as workers strike over unpaid pensions and delayed wages

9 April 2025 | By Gabriel Higgins

London Gatwick Airport faces severe Easter weekend disruption as Red Handling staff strike over pensions, late pay, and unsafe shift patterns.

news

Southampton Airport enhances travel with new AI assistant to improve accessibility and passenger experience

7 April 2025 | By Gabriel Higgins

Southampton Airport launches an AI-powered assistant offering real-time support, enhancing navigation, accessibility, and overall passenger satisfaction across the terminal.

news

Airports Council International supports Auckland Airport’s infrastructure plans and commerce commission’s pricing decision

4 April 2025 | By Gabriel Higgins

Airports Council International backs Auckland Airport’s $6.6 billion investment, highlighting its transparent consultation process and economic benefits while dismissing allegations of unfair pricing as misleading.

article

Collaboration: the key ingredient to minimising waste at Auckland Airport

4 April 2025 | By Colinda Rowe

Colinda Rowe, Waste Minimisation Manager at Auckland International Airport in New Zealand, writes exclusively for International Airport Review

news

Hong Kong International Airport honours staff excellence with annual customer service awards

3 April 2025 | By Gabriel Higgins

Hong Kong International Airport recognised over 870 staff members at the Customer Service Excellence Programme, celebrating exceptional service and dedication to passengers.

news

Bradley International Airport becomes first US airport to earn Autism Double-Checked certification

3 April 2025 | By Gabriel Higgins

Bradley International Airport has achieved Autism Double-Checked certification, ensuring better support and reduced stress for travellers on the autism spectrum.

news

London Heathrow Airport warned of power supply vulnerabilities days before major outage disrupted 300,000 passengers

2 April 2025 | By Gabriel Higgins

MPs were told that London Heathrow Airport's power issues were raised just days before a major outage, affecting 300,000 passengers and costing airlines £100 million.

news

Hong Kong International Airport unveils ‘Treasures of Western Waters’ exhibition to promote marine conservation

2 April 2025 | By Gabriel Higgins

The exhibition at Hong Kong International Airport offers an immersive experience on local marine life and conservation, running until 8 June 2025.

news

The future of passenger experience: industry leaders set to discuss airport innovation in Madrid

2 April 2025 | By Gabriel Higgins

Join industry leaders on 9 April 2025 in Madrid for an exclusive briefing on airport innovation and enhancing the passenger experience. Limited complimentary passes available.

news

IATA urges urgent reform of New Zealand’s airport regulatory framework following Auckland Airport pricing review

1 April 2025 | By Gabriel Higgins

IATA calls for changes to New Zealand’s airport regulations, highlighting concerns over Auckland Airport’s pricing and infrastructure investments after a Commerce Commission review.

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Passenger experience and seamless travel