The airport has achieved Level 4 accreditation from Airports Council International (ACI).
List view / Grid view
Airlines and airports are now embracing new technologies and turning to artificial intelligence (AI) to support their customer service.
Recent information screen blackouts at Gatwick and Heathrow have highlighted that airports need to diversify their information delivery systems.
Birmingham Airport has pushed to improved its customer service for passengers by adding Flight Smart to Facebook Messenger so flight information can be personalised.