We are witnessing perhaps the biggest crisis of the 21st century. Declared a pandemic by the World Health Organization, COVID-19 has affected every aspect of life worldwide. Airports, which ferry millions of passengers every day, unwittingly became the gateway for this contagion.
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From the moment a passenger journeys to the departure terminal, they’re faced with a series of small but potentially stressful challenges.
Thomas Edison said: “There is a way to do it better – find it”. This quest to do things better drives innovation across industries and sometimes unfolds paradigms that completely change our worldview. iTunes changed the music industry, Airbnb changed hospitality and AmazonGo is changing retail. Something similar is brewing…
To manage increased levels of kerbside traffic, achieve a higher level of customer service and prepare for the potential future of autonomy, Tampa International Airport is deploying a unique express kerbside solution. Al Illustrato, Executive Vice President of Facilities at Tampa International Airport, and Thomas Rossbach, member of both AIA…
Non-aeronautical revenues are essential to airports' financial health, so we asked industry experts how they ensure they reap the benefits of airport incomes.
11 April 2019 | By NEXTT Vision (IATA & ACI)
The NEXTT vision proposes industry transformation that will deliver improvements in customer experience and operational processes by leveraging new and emerging technologies. To conclude the 2019 series of NEXTT webinars, the NEXTT team turned their attention to the impact on airport infrastructure. Increasing infrastructure capacity by implementing technology and innovative…
5 April 2019 | By NEXTT Vision (IATA & ACI)
NEXTT (New Experience Travel Technologies) reimagines on-ground and airport experiences; in particular the emerging technologies and digital transformation this involves. ACI and IATA’s jointly published NEXTT visions have attracted industry-wide agreement on the ‘what’. So, the subsequent questions become ‘why’ and ‘how’. In presenting updates on the NEXTT initiative, including…
A new record has been set at Rome's Leonardo da Vinci Airport in efforts to improve quality of passenger services, with a score of 4.44 out of five on ACI scale.
19 September 2018 | By NEXTT Vision (IATA & ACI)
In the concluding part of the NEXTT Emerging Themes webinar series we considered what data is available and how it can be shared to benefit passengers, enable greater operational responsiveness and improve security.
New route to Poland's Poznań from Cork International makes continental Europe closer than ever for the South of Ireland.
31 August 2018 | By NEXTT Vision (IATA & ACI)
The first in the NEXTT Emerging Themes series focused on how innovation in processes can change the way we view travel - moving processes off-airport to free up space and increase convenience for both passengers and cargo shippers.
Green Airport Recognition awards by ACI Asia-Pacific are this year based around the theme of the of waste management to highlight the impact the aviation industry has upon the environment.