CSIA rated the best airport in the country for airports above 15 mppa

The Chhatrapati Shivaji International Airport (CSIA) has been rated the best airport in India for airports above 15 million passengers per annum (mppa) in the ASQ (Airport Service Quality) survey carried out by Airport Council International (ACI) in the second quarter of 2010. It was ranked 4th amongst all airports globally in 15-25 mppa category in the second quarter of 2010.

CSIA received a commendable overall satisfaction score of 4.34 for the second quarter of 2010. This is a distinct improvement over the earlier satisfaction scores of 4.20 in the first quarter of 2010 and 3.83 in the second quarter of 2009.

Commenting on CSIA securing the top honours, Mr. GV Krishna Reddy, Chairman, Mumbai International Airport Pvt. Ltd. said: “To be rated as the best airport in India for airports above 15 mppa reinforces our commitment to maintain high service standards and provide the best experience to passengers. It is very gratifying to note that MIAL’s efforts in improving service quality at CSIA have been widely recognized by passengers, given the extremely challenging operating environment that we work in.”

He further said, “The ASQ survey is one of the few independent surveys, that truly echoes the views of passengers. Going forward, it will be our endeavour to maintain and ensure delivery of the highest standards of service at all time at CSIA.”

The Airports Council International (ACI) is an autonomous and independent body that undertakes the ASQ Survey capturing passengers’ immediate perception of the quality of facilities and services that they have experienced at the airport. The ASQ surveys are carried out on a monthly basis and results are released quarterly. This is a global programme and currently 146 airports have participated in this survey.