Turkish Airlines add SITA kiosks as passengers numbers rise

Turkish Airlines will install 80 new self-service check-in kiosks from SITA in three of Turkey’s busiest airports to enhance customer service for its 38 million annual passengers. With the new kiosks, SITA reaches a landmark 2,000 S3 AirportConnect kiosks delivered worldwide, bringing efficiency and flexibility to airlines, airports and passengers.

Mehmet Buyukkaytan, Senior Vice President, Ground Handling Operations, Turkish Airlines, said: “Turkish Airlines is growing at double-digit rates, while maintaining its strong reputation on service quality. SITA’s kiosks shorten aircraft turnaround time and help us optimize our resources. Most importantly, they support increasing passenger satisfaction by reducing queues and offering more flexibility to the passengers on their travel experiences.”

To celebrate the 2,000th S3 kiosk deployed globally, SITA has presented Turkish Airlines with a black kiosk specially-branded with the airline’s logo and a floor decal reading ‘2000th SITA S3 kiosk.’ The special kiosk is located at Turkish Airlines’ headquarters in Istanbul.

Hani El-Assaad, SITA President, Middle East, India and Africa, said: “Turkish Airlines has a long history with our self-service technology, so it’s very rewarding for us to celebrate our 2,000th S3 kiosk together. The new kiosks will help the airline process more passengers more efficiently, especially during peak travel times. In fact, our studies have shown that the kiosks can help increase passenger processing speed by as much as 25%.”

Turkish Airlines has already installed approximately 70 new kiosks at Istanbul’s Atatürk International Airport. The airline plans to deploy 10 additional kiosks in total in Esenboğa International Airport, Ankara, and Adnan Menderes Airport, Izmir.

Turkish Airlines has now positioned itself as an important player within the global aviation community and has won a significant number of awards that reinforce this status. The airline scored a resounding success at the 2013 Skytrax World Airline Awards, with air travellers voting the airline as the “Best Airline in Europe” the third year running. Already having the world’s fourth largest flight network and flying to 243 destinations in 105 countries, Turkish Airlines continues to grow by adding new destinations to its expanding network.