CAA ensures customers don’t lose their hard-earned holidays after collapse of Ola Holidays
Posted: 21 November 2013 | UK Civil Aviation Authority | No comments yet
The CAA can now confirm that customers with forward bookings will be able to go ahead…
Following yesterday’s announcement that Ola Holidays has ceased trading, the UK Civil Aviation Authority (CAA) can now confirm that customers with forward bookings will be able to go ahead with their holiday as planned.
The CAA will work with the Travel Trust Association (TTA) in fulfilling all holidays. This means the TTA will take responsibility for the company’s existing bookings and customers have the peace of mind they can proceed with their holiday arrangements. The CAA will inform all affected customers of the arrangements and people do not need to take any further action.
The CAA has already advised customers currently abroad they will be able to continue their holiday as planned and return home using their flight tickets.
David Clover of ATOL at the CAA, said:
“Customers due to travel with Ola Holidays will be understandably concerned following the company’s collapse, but the ATOL scheme is there for exactly this kind of situation. We can assure customers that their holiday is safe and will go ahead as planned.”
The TTA has arranged for one its members, Qwerty Travel (ATOL number T9559), to take over Ola Holidays’ forward bookings involving flights. Qwerty Travel will issue new ATOL certificates to these customers, confirming their holidays remain protected through the ATOL scheme.
Qwerty Travel will also contact customers with further advice shortly, but people are assured that their flight tickets and other holiday arrangements remain valid and they can go ahead with their holiday.
Anyone with enquiries about the status of their booking should contact the CAA on 0844 5717 260. Further advice is also available from www.atol.org.uk.
Customers who only booked accommodation with Ola Holidays are not ATOL protected and are advised to contact ABTA for further information about their booking.
For further media information please contact the CAA Press Office on: 020 7453 6030 or [email protected]