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Giovanni Russo

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Balancing seamless travel with the passenger experience

27 November 2016 | By

Airports have evolved significantly over the past decades; from functional hubs to multimodal service centres. In order to ease the use of these platforms, new technologies have been implemented under the umbrella of ‘seamless travel’, including self-service kiosks (CUSS), automated gates and automated bag drop facilities. However, where the seamless…

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